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  • Operating Report 2020

    Operating Report for 2020 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strateg

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  • Operating Report 2024

    Operating Report for 2024 www.oiahe.org.uk Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To review student complaints independently, fairly and

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  • Operating Plan 2025

    Operating Plan for 2025 www.oiahe.org.uk OPERATING PLAN FOR 2025 | 1 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To fundamentally review our

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  • Video Transcription - Our role, what we do and how we do it | OIA Webinar

    Video Transcription Our role, what we do and how we do it | OIA Webinar Link: https://youtu.be/c5lvylD-PTM Duration: 0:29:22 Speakers: Gemma Slade, Provider Liaison Officer – OIA (Gemma) Barry McHale, Student Liaison Officer – OIA (Barry) START VIDEO ---

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  • Video Transcription - Bite Size OIA - Who We Are and What We Do

    V ideo Transcription Who we are and what we do – Bite Size OIA Link: https://vimeo.com/662906044 Duration: 0:05:31 Speakers: Stephanie Talliss-Foster, Assistant Adjudicator – OIA (Steph) START VIDEO Steph: Welcome to Bite Size OIA. In this video, we'll gi

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  • Office of the Independent Adjudicator for Higher Education

    The OIA is an independent body set up to review student complaints. Free to students, we deal with individual complaints about higher education providers in England and Wales.

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  • Students

    Learn more about our Scheme, the complaints process and learn how you can make a complaint to us.

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  • How to complain to us

    Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.

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  • Your options when your complaint is closed

    When our review process comes to an end, what options are available to you.

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  • Do you need help with your complaint?

    Help, such as accessibility adjustments, and getting help with making a complaint.

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