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  • Operating Plan 2023

    Operating Plan for 2023 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy

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  • Operating Plan 2022

    OPERATING PLAN FOR 2022 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy

    Resource/Document

  • Operating Report 2019

    Operating Report 2019 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strategy id

    Resource/Document

  • Operating Report 2020

    Operating Report for 2020 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strateg

    Resource/Document

  • Operating Report 2024

    Operating Report for 2024 www.oiahe.org.uk Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To review student complaints independently, fairly and

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  • Operating Plan 2025

    Operating Plan for 2025 www.oiahe.org.uk OPERATING PLAN FOR 2025 | 1 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To fundamentally review our

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  • Putting students first - SUMS and OIA Report

    Putting students first: Managing the impact of higher education provider closure July 2025 Helen Baird, Ruth Buckingham and Bernarde Hyde, SUMS Consulting Contents Foreword 3 About the study 4 Part One: findings from the study and changes needed to prote

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  • Video Transcription - Our role, what we do and how we do it | OIA Webinar

    Video Transcription Our role, what we do and how we do it | OIA Webinar Link: https://youtu.be/c5lvylD-PTM Duration: 0:29:22 Speakers: Gemma Slade, Provider Liaison Officer – OIA (Gemma) Barry McHale, Student Liaison Officer – OIA (Barry) START VIDEO ---

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  • Video Transcription - Bite Size OIA - Who We Are and What We Do

    V ideo Transcription Who we are and what we do – Bite Size OIA Link: https://vimeo.com/662906044 Duration: 0:05:31 Speakers: Stephanie Talliss-Foster, Assistant Adjudicator – OIA (Steph) START VIDEO Steph: Welcome to Bite Size OIA. In this video, we'll gi

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  • Introduction to the OIA for students

    Introduction to the OIA for students oiahe.org.uk Contents Introduction 3 About the OIA 4 Can I make a complaint to you about my higher education provider? 5 Does it make a difference which course you are studying at your higher education provider? 5 Can

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