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OIA publishes case summaries of complaints arising from the impact of Covid-19
We have published our first set of case summaries of complaints arising from the impact of coronavirus.News
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OIA welcomes UUK report on tackling racial harassment in higher education
We welcome UUK’s work on this very important issue.News
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OIA publishes briefing note on course, campus or provider closure and reflections on complaints arising from the closure of GSM London
We are publishing a briefing note on course, campus or provider closure and some reflections on complaints arising from the closure of GSM London.News
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Consultation on draft OIA Rules for Large Group Complaints
We are consulting on draft Rules for Large Group Complaints.News
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OIA welcomes Higher Education Commission “Arriving at Thriving” report on disabled students
We welcome the Higher Education Commission’s report following their inquiry into the experiences of disabled students in higher education.News
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OIA statement in response to the impact of the coronavirus situation on the new academic year (2020-21)
We hope it will be helpful to draw together here some points from our guidance for providers and students that are particularly pertinent at the moment, and to give an update on what we have seen so far in complaints arising from the coronavirus situation.News
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Casework note: Complaints relating to academic misconduct
The issues and challenges arising in cases of suspected academic misconduct have evolved. In this note we draw out some themes that we have seen in recent casework.Page
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How corporate structure impacts provider closures
We have been more giving thought as to how students might be better protected in the scenario of a sudden exit, following on from our Wonkhe article earlier this year.Page
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Closure of GSM London: the OIA’s perspective
We outline some of the common themes in the complaints we received from the closure of GSM London and we explore further the principles we developed and how we have applied them.Page
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Casework note: Complaints relating to disciplinary matters (non-academic)
In this casework note we set out some points of interest arising from recent casework, which can be applied to most kinds of student disciplinary issue.Page