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  • [ARCHIVED] OIA Rules of the Scheme - July 2015

    These Rules apply to complaints where the Complaint Form was received between 09/07/15 and 31/03/2018. Refer to http://www.oiahe.org.uk/media/120486/oia-rules- april-2018.pdf for Rules applying to complaints received on or after 01/04/2018. Rules These ar

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  • OIA Annual Report 2015

    OFFICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER E Annual Report DUCATION 2015 ANNUAL REPORT 2015 www.oiahe.org.uk Contents Foreword by the Chair 1 Introduction by the new Independent Adjudicator 2 and Chief Executive Review of 2015 3 The Higher Educatio

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  • OIA Annual Report 2014

    OF www.oiahe.org.uk FICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER E Annual DUCATION Report 201 ANNUAL REPOR years of T 20 the OIA 14 Contents Introduction by the Chair 1 The Independent Adjudicator’s review of the year 2 OIA structure and organisation 2

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  • OIA Annual Report 2020

    Annual Report 2020 www.oiahe.org.uk Annual Report 2020 Contents 3 Foreword by the Chair 32 Working with others 4 Introduction to the Annual Report 34 Improving what we do for 2020 5 Headlines of the year 38 Our people 6 Trends in complaints 41 Our organi

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  • OIA Annual Report 2017

    h Annual Report 2017 www.oiahe.org.uk Annual Report 2017 Contents Foreword by the Chair 3 Introduction to the Annual Report for 2017 4 Our Values 5 Highlights of the year 9 Complaints received and closed 10 Trends in complaints 14 Common themes in compla

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  • OIA Annual Report 2016

    OFFICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER EDUCATION 6 1 0 2 ANNUAL REPORT 2016 Annual Report www.oiahe.org.uk Contents Foreword by the Chair 1 The Independent Adjudicator and 2 Chief Executive’s review of the year Review of 2016 3 OIA staff 30 OIA

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  • OIA Annual Report 2021

    Annual Report 2021 oiahe.org.uk Annual Report 2021 CONTENTS 03 Foreword by the Chair 04 Introduction to the Annual Report for 2021 05 Headlines of the year 06 Trends in complaints 13 Themes in complaints 26 Putting things right 28 Outreach and insight 30

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  • OIA Annual Report 2018

    Annual Report 2018 www.oiahe.org.uk Contents Foreword by the Chair 03 Introduction to the Annual Report for 2018 04 Highlights of the year 05 Trends in complaints 06 Common themes and sharing learning 13 Putting things right 22 Compliance 23 Judicial rev

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  • OIA Annual Report 2022

    2022 Annual Report oiahe.org.uk Annual Report 2022 Contents Foreword from the Chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • OIA Annual Report 2023

    Annual Report 2023 www.oiahe.org.uk AAnnnnuuaall RReeppoorrtt 22002233 Co nte nts Foreword from the Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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