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  • 03 - POC Update - October 2021

    Update for OIA Points of Contact Information for you as our Point of Contact Welcome to the October edition of our Update for Points of Contact. As our Point of Contact, you have an important role in helping us to review complaints about your provider eff

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  • 29 - Update for POCs - November 2024

    Update for OIA Points of Contact Information for you as our Point of Contact Welcome to the November 2024 edition of our Update for Points of Contact. As our Point of Contact, you have an important role in helping us to review complaints about your provid

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  • Update for Points of Contact - December 2024

    Update for OIA Points of Contact Information for you as our Point of Contact Welcome to the December 2024 edition of our Update for Points of Contact. As our Point of Contact, you have an important role in helping us to review complaints about your provid

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  • OIA Completion of Procedures Guidance Note | January 2019

    Last updated January 2019 Guidance Note Completion of Procedures Letters INTRODUCTION The following guidance explains how and when providers should issue Completion of Procedures Letters. This guidance replaces previous OIA guidance about Completion of Pr

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  • [ARCHIVED] OIA COP Guidance Note - April 2018

    Last updated April 2018 FOR REFERENCE ONLY No longer an active document Guidance Note Completion of Procedures Letters 1. INTRODUCTION The following guidance explains how and when providers should issue Completion of Procedures Letters. This guidance repl

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  • Provider Toolkit

    PROVIDER TOOLKIT www.oiahe.org.uk PROVIDER TOOLKIT Welcome to our Scheme This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Points of Contact and other

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  • Pecyn cymorth i Ddarparwyr

    PECYN CYMORTH I DDARPARWYR www.oiahe.org.uk PECYN CYMORTH I DDARPARWYR Croeso i’n Cynllun Mae’r pecyn cymorth hwn wedi’i gynllunio i helpu darparwyr sy’n newydd i SDA i ddeall beth mae eu haelodaeth yn ei olygu a sut mae ein Cynllun yn gweithio. Dylai he

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  • Annual Activity Report - September 2019

    ADR Annual Activity Report for Period 1 October 2018 to 30 September 2019 1) "Domestic" and "Cross-border" disputes received by type and totals for the period Type Domestic Cross-border Grand Total Academic Status 779 247 1026 Service Issues 506 114 620 O

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  • Annual Activity Report - September 2020

    ADR Annual Activity Report for Period 1 October 2019 to 30 September 2020 1) "Domestic" and "Cross‐border" disputes received by type and totals for the period Type Domestic Cross‐border Grand Total Service Issues 917 213 1130 Academic Appeal 683 245 928 O

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  • Annual Activity Report - September 2018

    ADR Annual Activity Report for Period 1 October 2017 to 30 September 2018 1) "Domestic" and "Cross-border" disputes received by type and totals for the period Type Domestic Cross-border Grand Total Academic Status 682 201 883 Service Issues 377 79 456 Fin

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