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  • Closure of GSM London: the OIA's perspective | November 2020

    Closure of GSM London: the OIA’s perspective November 2020 www.oiahe.org.uk Closure of GSM London: the OIA’s perspective Contents Background 3 Our approach 4 Developing key principles 5 Transfer and tuition fees 6 Academic outcomes 10 Observations 12 Com

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  • Disability Experts Panel Terms of Reference

    Terms of Reference for membership of the OIA’s Disability Experts Panel 1. Members of the Disability Experts Panel give informal advice to the OIA on disability-related matters that arise in the course of its work as the independent complaints handling bo

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  • Video Transcription - Kindness At The OIA

    V ideo Transcription Kindness at the OIA Link: https://vimeo.com/669426982 Duration: 0:01:55 Speakers: Stephanie Talliss-Foster, Assistant Adjudicator – OIA (Steph) Becca Shipperley, Assistant Adjudicator – OIA (Becca) START VIDEO Steph: I'm Steph Talliss

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  • Video Transcription - Ombuds Day 2020

    Video Transcription How do Ombuds make a difference? | Ombuds Day 2020 Link: https://youtu.be/cxOJq1P3teQ Duration: 0:01:18 Speakers: Felicity Mitchell, Independent Adjudicator – OIA (Felicity) START VIDEO Felicity: We think that an ombuds service like th

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  • Video Transcription - Bite Size OIA - Our Process

    V ideo Transcription The process of a complaint – Bite Size OIA Link: https://youtu.be/8NflJ-uyic0 Duration: 0:07:23 Speakers: Barry McHale, Student Liaison Officer – OIA (Barry) START VIDEO Barry: Welcome to Bite Size OIA. In this video we explain the pr

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  • Video Transcription - Ombuds Day 2019

    Video Transcription Why we think we offer an important service? | Ombuds Day 2019 Link: https://vimeo.com/571164932 Duration: 0:01:12 Speakers: Felicity Mitchell, Independent Adjudicator – OIA (Felicity) START VIDEO Felicity: First of all, it's a free ser

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  • Video Transcription - Complaints about industrial action

    V ideo Transcription Complaints about industrial action Link: https://youtu.be/iPpD_H6zjF0 Duration: 0:01:19 Speakers: No spoken word in this video. Backing music only. START VIDEO Transition 1 Screen image: Magenta screen with animation of placards movin

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  • Video Transcription - Intro to the Annual Report 2024

    V ideo Transcription Introduction to the Annual Report Duration: 05:37 Speakers: Helen Megarry, Independent Adjudicator – OIA (Helen) Ben Elger, Chief Executive – OIA (Ben) START VIDEO Helen: Today we are publishing our Annual Report for 2024. This covers

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  • [ARCHIVED] OIA COP Guidance Note - April 2018

    Last updated April 2018 FOR REFERENCE ONLY No longer an active document Guidance Note Completion of Procedures Letters 1. INTRODUCTION The following guidance explains how and when providers should issue Completion of Procedures Letters. This guidance repl

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  • OIA Completion of Procedures Guidance Note | January 2019

    Last updated January 2019 Guidance Note Completion of Procedures Letters INTRODUCTION The following guidance explains how and when providers should issue Completion of Procedures Letters. This guidance replaces previous OIA guidance about Completion of Pr

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