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  • Alternative Dispute Resolution (ADR)

    We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.

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  • Senior Leadership Team

    Learn more about our Independent Adjudicator and our Chief Executive

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  • OIA announces planned departure of Independent Adjudicator in 2023

    The OIA has announced that after 18 years at the OIA, Felicity Mitchell, Independent Adjudicator has decided not to seek a second term when her current term of office ends in April 2023. Ben Elger will continue as Chief Executive.

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  • Statement on Schumacher College

    It has been announced that the Dartington Trust is closing all of the higher education courses offered at Schumacher College, with immediate effect.

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  • Postgraduate students - CS062405

    An international MSc student was withdrawn from their course after admitting to plagiarism in multiple coursework assessments. The student appealed against their withdrawal explaining that they were under pressure to perform well, and that because both their partner and their child had been unwell, their partner had been unable to offer them any support. They also explained they felt unable to openly discuss their concerns with anyone.

  • Placement - CS032404

    A teaching student’s placement school raised concerns about their professional suitability and the student was immediately withdrawn from the placement. The provider then began Fitness to Practise (FtP) proceedings against the student and their studies were terminated the following term.

  • Placement - CS032407

    An operating department practice student had been given a second attempt at a placement because not all of their first-year practice competencies had been signed off. The student was later withdrawn from the programme because they did not pass their second attempt.

  • Placement - CS032408

    A teaching student told their provider that they wanted to withdraw from their placement and submitted a complaint about their placement experience. The student said that there had been delays in putting support and reasonable adjustments in place for their disability.

  • Accommodation - CS012406

    A student had to move out of accommodation A so the provider could make fire safety improvements to the building. The student was offered £500 for any disruption caused and they were told they could be released from their tenancy agreement if they were unhappy with the alternative accommodation offered.

  • Disciplinary matters (non-academic) - CS102301

    A student, Student A, was unhappy with the actions of Student B in their role as a student union officer. Student A spoke with Student B on two occasions in a week about their dissatisfaction. After these conversations Student B complained to the provider that Student A’s behaviour had been threatening.