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  • Supporting students with complaints arising from industrial action

    This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.

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  • Industrial action - FAQ for Students

    Information and FAQs for students who have been affected by industrial action.

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  • Handling complaints arising from significant disruption

    Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.

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  • Casework note: Complaints relating to placements

    In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.

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  • Glossary

    This glossary contains brief explanations of a number of terms used regularly by the OIA.

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  • Placement - CS032404

    A teaching student’s placement school raised concerns about their professional suitability and the student was immediately withdrawn from the placement. The provider then began Fitness to Practise (FtP) proceedings against the student and their studies were terminated the following term.

  • Placement - CS032407

    An operating department practice student had been given a second attempt at a placement because not all of their first-year practice competencies had been signed off. The student was later withdrawn from the programme because they did not pass their second attempt.

  • Placement - CS032408

    A teaching student told their provider that they wanted to withdraw from their placement and submitted a complaint about their placement experience. The student said that there had been delays in putting support and reasonable adjustments in place for their disability.

  • Accommodation - CS012406

    A student had to move out of accommodation A so the provider could make fire safety improvements to the building. The student was offered £500 for any disruption caused and they were told they could be released from their tenancy agreement if they were unhappy with the alternative accommodation offered.

  • Disciplinary matters (non-academic) - CS102301

    A student, Student A, was unhappy with the actions of Student B in their role as a student union officer. Student A spoke with Student B on two occasions in a week about their dissatisfaction. After these conversations Student B complained to the provider that Student A’s behaviour had been threatening.