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Complaint - CS082005

A student complained that a member of staff had completed the National Student Survey (NSS) on her behalf during a meeting. Other students also expressed concerns and the matter was raised with the Office for Students (OfS).

Fitness to practise - CS101904

An applicant for a PGCE course disclosed a recent criminal conviction in their written application for a place on the course, five months before the course began. After an interview, the provider made a conditional offer of a place on the course.

Service issues including consumer rights - CS092401

A postgraduate student complained to their provider about the tuition fees they were charged after returning from a leave of absence. They said the fees office had initially told them no further fees were due. They thought that the total fee amount they were being asked to pay for the course was incorrect.

Service issues including consumer rights - CS092402

A postgraduate student complained to their provider about the fees they had been charged for their course. The student explained that the unconditional offer letter the provider had sent to them before they joined the course said the fees were £0. They didn’t agree that they should have to pay the tuition fees they’d later been invoiced for.

Service issues including consumer rights - CS092403

An undergraduate student complained to their provider about several aspects of their course and said they hadn’t received the experience described in the provider’s prospectus. The provider did not uphold the student’s complaint, but it offered them £250 as compensation for delays in its handling of the complaint.

Student transfer - CS122405

At the start of their second term a student learned via the provider’s website that the campus they were studying at would be closing that summer and courses would be transferred to the provider’s city centre campus for the next academic year. The new campus did not offer free on-site parking and the student asked the provider whether there would be any financial support available to help students with commuting costs. The student decided to withdraw from the provider when they didn’t receive a response to their enquiries because they wouldn’t be able to afford the city centre parking costs for their second year and the stress of the situation was impacting their wellbeing.

Student transfer - CS122408

A disabled student was studying a foundation year at provider A. Provider A had a partnership with provider B that allowed students studying the foundation year to apply to transfer directly into a degree programme offered by provider B. The student’s agreed reasonable adjustments weren’t properly put in place for their second semester exams, so the student was offered the opportunity to re-sit the exams as a first attempt during the summer re-sit period.

Harassment and sexual misconduct - CS022502

This case summary describes a student’s complaint about how their provider responded to their report of sexual misconduct by a member of staff. It contains a brief description of the sexual misconduct.

Disciplinary procedures (non-academic) - CS082001

Several students in a Halls of Residence got into a dispute about noise. Over the course of an evening, a number of messages were exchanged via a group WhatsApp chat, which included offensive language and explicit sexual content.

Introduction to the OIA for students

Introduction to the OIA for Students oiahe.org.uk Contents Introduction 3 About the OIA 4 Can I make a complaint to you about my higher education provider? 5 Does it make a difference which course you are studying at your higher education provider? 5 Can

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