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  • Can you complain to us?

    Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.

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  • What if the provider makes an offer to the student in an attempt to settle the complaint?

    Our Completions of Procedures Letter guidance note for providers.

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  • Our members

    Find out more about membership and the members of our Scheme.

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  • Our subscriptions

    Find out more about how we are funded, details of our core subscription fee rates and information about our case-fee element for 2025.

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  • OIA subscriptions 2025

    Find out more about how we are funded, details of our core subscription fee rates and information about our case-fee element for 2025.

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  • Alternative Dispute Resolution (ADR)

    We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.

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  • Senior Leadership Team

    Learn more about our Independent Adjudicator and our Chief Executive

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  • OIA announces planned departure of Independent Adjudicator in 2023

    The OIA has announced that after 18 years at the OIA, Felicity Mitchell, Independent Adjudicator has decided not to seek a second term when her current term of office ends in April 2023. Ben Elger will continue as Chief Executive.

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  • Statement on Schumacher College

    It has been announced that the Dartington Trust is closing all of the higher education courses offered at Schumacher College, with immediate effect.

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  • Postgraduate students - CS062405

    An international MSc student was withdrawn from their course after admitting to plagiarism in multiple coursework assessments. The student appealed against their withdrawal explaining that they were under pressure to perform well, and that because both their partner and their child had been unwell, their partner had been unable to offer them any support. They also explained they felt unable to openly discuss their concerns with anyone.