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  • System under strain highlighted as £1.8m compensation to students recommended by OIA

    An analysis of case work and sector engagement during 2025 in the Office of the Independent Adjudicator’s Annual Report highlights how the higher education system is under strain.

    News

  • Bringing new student voices to OIA board

    A University of Manchester student and a students’ union CEO are the latest additions to the Board at the Office of the Independent Adjudicator.

    News

  • Our subscriptions

    Find out more about how we are funded, details of our core subscription fee rates and information about our case-fee element for 2025.

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  • Service issues including consumer rights - CS092402

    A postgraduate student complained to their provider about the fees they had been charged for their course. The student explained that the unconditional offer letter the provider had sent to them before they joined the course said the fees were £0. They didn’t agree that they should have to pay the tuition fees they’d later been invoiced for.

  • Introduction to the OIA for students

    Introduction to the OIA for students oiahe.org.uk Contents Introduction 3 About the OIA 4 Can I make a complaint to you about my higher education provider? 5 Does it make a difference which course you are studying at your higher education provider? 5 Can

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  • Quick Guide To Our Scheme For Sabbatical Officers

    QUICK GUIDE TO OUR SCHEME FOR SABBATICAL OFFICERS www.oiahe.org.uk QUICK GUIDE TO OUR SCHEME FOR SABBATICAL OFFICERS Congratulations on your new role! We know you have a busy year ahead, which is why we’ve put together this “Quick guide to the OIA” for y

    Resource/Document

  • Annual Activity Report - September 2022

    Schedule 5 OIA Annual Activity Report for Period 1 October 2021 to 30 September 2022 Disputes received (a) No. disputes No. disputes No. disputes No. enquiries* received No. disputes received No. disputes received No. disputes received accepted accepted a

    Resource/Document

  • Biennial Activity Report - September 2021

    Schedule 6 ‐ OIA Biennial Activity Report for Period 1 October 2019 to 30 September 2021 Disputes received (a) No. disputes No. disputes No. disputes No. disputes No. disputes No. disputes No. enquiries received received received received accepted accepte

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  • Biennial Activity Report - September 2023

    Schedule 6 OIA Biennial Activity Report for Period 1 October 2021 to 30 September 2023 Information which an ADR entity must communicate to relevant competent authority every two years (a) the number of disputes received by the ADR entity and the types of

    Resource/Document

  • Biennial Activity Report - September 2017

    ADR Biennial Activity Report for Period 9 July 2015 to 30 September 2017 1) Number of disputes received by type and totals for the period Type Total Academic Status 1857 Service Issues 807 Financial 231 Academic Misconduct, Plagiarism & Cheating 168 Discr

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