Skip to main content
MyOIA

SITE SEARCH

Results

Your search for decisions returned 168 results

  • Operating Report 2020

    Operating Report for 2020 Our charitable purpose is to advance education for public benefit through the independent review of student complaints in England and Wales and by using learning from complaints to help improve policies and practices. Our strateg

    Resource/Document

  • Operating Report 2024

    Operating Report for 2024 www.oiahe.org.uk Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To review student complaints independently, fairly and

    Resource/Document

  • Operating Plan 2025

    Operating Plan for 2025 www.oiahe.org.uk OPERATING PLAN FOR 2025 | 1 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 To fundamentally review our

    Resource/Document

  • Tips advising students on non-academic misconduct complaints

    Tips advising students on non-academic misconduct complaints Know your policies, procedures and codes of conduct Collect and question data This is key to helping students understand non-academic misconduct Casework data can provide insights and solutions

    Resource/Document

  • Closure of GSM London: the OIA's perspective | November 2020

    Closure of GSM London: the OIA’s perspective November 2020 www.oiahe.org.uk Closure of GSM London: the OIA’s perspective Contents Background 3 Our approach 4 Developing key principles 5 Transfer and tuition fees 6 Academic outcomes 10 Observations 12 Com

    Resource/Document

  • Disability Experts Panel Terms of Reference

    Terms of Reference for membership of the OIA’s Disability Experts Panel 1. Members of the Disability Experts Panel give informal advice to the OIA on disability-related matters that arise in the course of its work as the independent complaints handling bo

    Resource/Document

  • Putting students first - SUMS and OIA Report

    Putting students first: Managing the impact of higher education provider closure July 2025 Helen Baird, Ruth Buckingham and Bernarde Hyde, SUMS Consulting Contents Foreword 3 About the study 4 Part One: findings from the study and changes needed to prote

    Resource/Document

  • Video Transcription - Kindness At The OIA

    V ideo Transcription Kindness at the OIA Link: https://vimeo.com/669426982 Duration: 0:01:55 Speakers: Stephanie Talliss-Foster, Assistant Adjudicator – OIA (Steph) Becca Shipperley, Assistant Adjudicator – OIA (Becca) START VIDEO Steph: I'm Steph Talliss

    Resource/Document

  • Video Transcription - Ombuds Day 2020

    Video Transcription How do Ombuds make a difference? | Ombuds Day 2020 Link: https://youtu.be/cxOJq1P3teQ Duration: 0:01:18 Speakers: Felicity Mitchell, Independent Adjudicator – OIA (Felicity) START VIDEO Felicity: We think that an ombuds service like th

    Resource/Document

  • Video Transcription - Our role, what we do and how we do it | OIA Webinar

    Video Transcription Our role, what we do and how we do it | OIA Webinar Link: https://youtu.be/c5lvylD-PTM Duration: 0:29:22 Speakers: Gemma Slade, Provider Liaison Officer – OIA (Gemma) Barry McHale, Student Liaison Officer – OIA (Barry) START VIDEO ---

    Resource/Document