Results
Your search for putting things right returned 279 results
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Confidentiality clauses
Guidance on recommendations and confidentiality clauses.Page
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Reviewing complaints
Learn more about our Scheme and what happens after a complaint is submitted.Page
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What happens when a student complains to us?
Learn more about how we deal with complaints, and what happens once the complaint is made.Page
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Settlement
Settlement can be an effective way to resolve a student’s complaint to us.Page
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Our decision
How we approach our Complaint Outcome, recommendations and compliance.Page
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OIA publishes Annual Report for 2024
We have today (29 April) published our Annual Report for 2024.News
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OIA and SUMS Consulting (SUMS) publish - Putting students first: Managing the impact of higher education provider closure
We have today, in collaboration with SUMS, published the findings of a cross-sector study examining how higher education (HE) providers navigate challenging financial circumstances, specifically market exit. The focus of the study was how to reduce the impact of provider closure on students.News
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When things go wrong
Guidance on supporting disabled students, including removing obstacles to learning, supporting students before and during their studies, and what to do when things go wrong.Page
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How you can help us to review your complaint
There are some things that you (or your representative) can do that will help us to review your complaint effectively.Page
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What you can expect from us
What you can expect from us when we are handling your complaint.Page