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Your search for decisions returned 152 results

Fitness to practise - CS101903
A fitness to practise panel reached a decision that a student was not fit for practice and should not be allowed to continue on the course. The letter to the student told the student they could appeal, and directed them to the academic appeal regulations. The student appealed and the provider rejected the appeal. The student complained to us.
Coronavirus - CS112009
A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.
Alternative Dispute Resolution (ADR)
We are approved by the Chartered Trading Standards Institute (CTSI) as a consumer alternative dispute resolution (ADR) body.
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Applied Business Academy (ABA)
FAQs for students on the closure of higher education courses at the Applied Business Academy (ABA).
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Course, campus or provider closure - FAQ's for students
Information and FAQs for students who have been affected by course, campus or provider closure
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Casework note: Complaints related to service issues including consumer rights
This casework note sets out some of the issues we see in complaints around service issues which includes consumer rights
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OIA publishes a casework note and case summaries of complaints related to student transfer
We have today published a casework note and some case summaries on complaints relating to student transfer
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Casework note: Complaints relating to student transfer
The casework note sets out some of the issues we see in the complaints we review from students who have transferred to a new course, campus or provider before completing their studies
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Our strategy
Learn more about our strategy and read our operating reports and plans.
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Casework note: Complaints relating to placements
In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.
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