SITE SEARCH

OIA open letter re Hamon & Others v University College London

We are writing this open letter to the students involved in the Student Group Claim, their legal representatives, Students' Union UCL, and UCL and their legal representatives to provide more information about our role and our likely approach if students bring their complaints to us after they have been considered by UCL.

News

OIA announces appointment of new Independent Adjudicator

The OIA is very pleased to announce that our Board has appointed Helen Megarry as the next Independent Adjudicator.

News

OIA welcomes UUK guidance on sharing personal data in harassment cases

We welcome this strategic and practical guidance from UUK on sharing personal data in harassment cases.

News

OIA publishes a casework note and case summaries of complaints related to student transfer

We have today published a casework note and some case summaries on complaints relating to student transfer

News

OIA publishes Annual Report for 2024

We have today (29 April) published our Annual Report for 2024.

News

Good Practice Framework: Principles

There are ten key principles that apply to all of the processes covered in the Good Practice Framework.

Page

Bias and the perception of bias

Guidance on how providers have a duty to act fairly and that decision-making should be unbiased and should be seen to be unbiased.

Page

Postgraduate students - CS062408

Due to a staffing restructure, a member of academic staff who was the lead supervisor for a PhD student accepted a redundancy package which took immediate effect. The provider took four months to confirm the student’s new supervisory team. The student made a complaint about how long this had taken and about unclear communications.

Complaints about our service

We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.

Page

Student complaints to OIA top 4,000 after nine years of increases

Newly-published data shows the number of complaints brought by students to the Office of the Independent Adjudicator has risen again, for the ninth consecutive year.

News