Results
Your search for decisions returned 154 results
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Non-academic misconduct: Tips on advising students for student representative bodies
Some tips on advising students on non-academic misconduct complaints.Page
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Supporting students with complaints arising from industrial action
This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.Page
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Industrial action - FAQ for Students
Information and FAQs for students who have been affected by industrial action.Page
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Handling complaints arising from significant disruption
Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.Page
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Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020
Our second briefing note on our approach to complaints arising from the effects of coronavirus.Page
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Casework note: Complaints relating to placements
In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.Page
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Casework note Complaints relating to harassment and sexual misconduct
This casework note discusses some of the issues and learning points we see arising from complaints about harassment and sexual misconduct.Page
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Casework note: Complaints related to service issues including consumer rights
This casework note sets out some of the issues we see in complaints around service issues which includes consumer rightsPage
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Casework note: Complaints relating to student transfer
The casework note sets out some of the issues we see in the complaints we review from students who have transferred to a new course, campus or provider before completing their studiesPage
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Glossary
This glossary contains brief explanations of a number of terms used regularly by the OIA.Page