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  • OIA Complaint Form - English | PDF

    OIA Complaint Form Introduction Our role as the Office of the Independent Adjudicator for Higher Education (OIA) is to independently review unresolved complaints from students about their higher education provider. We are an independent review scheme, not

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  • Provider Toolkit

    PROVIDER TOOLKIT www.oiahe.org.uk PROVIDER TOOLKIT Welcome to our Scheme This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Points of Contact and other

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  • Biennial Activity Report - September 2021

    Schedule 6 ‐ OIA Biennial Activity Report for Period 1 October 2019 to 30 September 2021 Disputes received (a) No. disputes No. disputes No. disputes No. disputes No. disputes No. disputes No. enquiries received received received received accepted accepte

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  • Biennial Activity Report - September 2023

    Schedule 6 OIA Biennial Activity Report for Period 1 October 2021 to 30 September 2023 Information which an ADR entity must communicate to relevant competent authority every two years (a) the number of disputes received by the ADR entity and the types of

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  • Biennial Activity Report - September 2025

    Schedule 6 OIA Biennial Activity Report for Period 1 October 2023 to 30 September 2025 Information which an ADR entity must communicate to relevant competent authority every two years (a) the number of disputes received by the ADR entity and the types of

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  • HC Judgment - Gopikrishna | 6 February 2015

    N eutral Citation Number: [2015] EWHC 207 (Admin) Case No: CO/11271/2013 IN THE HIGH COURT OF JUSTICE QUEEN'S BENCH DIVISION ADMINISTRATIVE COURT Royal Courts of Justice Strand, London, WC2A 2LL Date: 06/02/2015 Before: HIS HONOUR JUDGE CURRAN QC - - - -

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  • [ARCHIVED] Draft Large Group Complaint Rules Consultation Response - February 2021

    Draft OIA Rules for Large Group Complaints: consultation response We are grateful to all those who took the time and trouble to respond to our consultation despite the many other pressures everyone is under. Some consultation responses expressed broad sup

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  • Guidance note - Large Group Complaints - April 2021

    April 2021 Guidance Note Additional Rules for Large Group Complaints - April 2021 Introduction Most complaints are made to us by students who have been affected by something that happened to them as an individual. But we can also look at complaints brough

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  • Gwneud Iawn | Daeth i rym yn Chwefror 2019

    Gwneud iawn GWNEUD IAWN www.oiahe.org.uk Introduction to the OIA for students Daeth i rym yn Chwefror 201911 Gwneud iawn Cynnwys 3 Rhagarweiniad 4 Pa fath o ddatrysiadau allem ni eu hargymell? 4 Beth yw datrysiadau ymarferol? 5 Beth am ymddiheuriad? 6 Be

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  • OIA Annual Report 2020

    Annual Report 2020 www.oiahe.org.uk Annual Report 2020 Contents 3 Foreword by the Chair 32 Working with others 4 Introduction to the Annual Report 34 Improving what we do for 2020 5 Headlines of the year 38 Our people 6 Trends in complaints 41 Our organi

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