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  • OIA Annual Report 2020

    Annual Report 2020 www.oiahe.org.uk Annual Report 2020 Contents 3 Foreword by the Chair 32 Working with others 4 Introduction to the Annual Report 34 Improving what we do for 2020 5 Headlines of the year 38 Our people 6 Trends in complaints 41 Our organi

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  • OIA Annual Report 2019

    1 Annual Report Annual Re 2019 port 2019 www.oiahe.org.uk 91 2 02 tropeR l Contents aunnA Foreword by the Chair 03 Introduction to the Annual Report for 2019 04 Headlines of the year 05 Trends in complaints 06 Common themes and sharing learning 14 How we

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  • OIA Annual Report 2021

    Annual Report 2021 oiahe.org.uk Annual Report 2021 CONTENTS 03 Foreword by the Chair 04 Introduction to the Annual Report for 2021 05 Headlines of the year 06 Trends in complaints 13 Themes in complaints 26 Putting things right 28 Outreach and insight 30

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  • OIA Annual Report 2018

    Annual Report 2018 www.oiahe.org.uk Contents Foreword by the Chair 03 Introduction to the Annual Report for 2018 04 Highlights of the year 05 Trends in complaints 06 Common themes and sharing learning 13 Putting things right 22 Compliance 23 Judicial rev

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  • OIA Annual Report 2022

    2022 Annual Report oiahe.org.uk Annual Report 2022 Contents Foreword from the Chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • OIA Annual Report 2023

    Annual Report 2023 www.oiahe.org.uk AAnnnnuuaall RReeppoorrtt 22002233 Co nte nts Foreword from the Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • OIA Annual Report 2007

    THE OFFICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER EDUCATION resolving student complaints Annual Report 2007 www.oiahe.org.uk Annual Report 2007 Summary I Review of the year . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • OIA Annual Report 2006

    THE OFFICE OF THE INDEPENDENT ADJUDICATOR FOR HIGHER EDUCATION resolving student complaints Annual Report 2006 www.oiahe.org.uk Annual Report 2006 Summary I Review of the year . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • OIA Annual Report 2008

    THE OFFICE OF THE INDEPENDENT ADJUDICATOR FOR a n n u a l r e p o r t 2 0 0 8 HIGHER EDUCATION RESOLVING STUDENT COMPLAINTS w w w. oiahe . o rg . uk annual report 2008 Contents Introduction by the Independent Adjudicator and Chief Executive.............

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  • [ARCHIVED] Draft: Good Practice Framework: Requests for additional consideration

    T he Good Practice Framework Requests for additional consideration DRAFT FOR CONSULTATION We would like your comments on this draft new section of our Good Practice Framework on requests for additional consideration. consists of five sections: Handling Th

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