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MyOIA

WELCOME TO THE OIA

We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students

Can you complain

Learn more about us

About us

Making a complaint

Can you complain to us?

Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.

How to complain to us

Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.

Do you need help with your complaint?

Help, such as accessibility adjustments, and getting help with making a complaint.
STUDENT HUB

For Student Advisers

Toolkit for Student Representative Bodies

This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.

Toolkit for Student Representative Bodies

Representing a student

Learn more about representing a student in their complaint about a higher education provider.

Representing a student

For Providers

Toolkit for providers

This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.

Completion of Procedures Letters

Our guidance for Completion of Procedures (COP) Letters.

Outreach and events

Sign up to our upcoming events, workshops and webinars.
PROVIDER HUB

Our Resources

Annual Reports

View our latest Annual Report with summarises our activity over the previous year.

Annual Reports

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Case summaries

Good Practice Framework

Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.

Good Practice Framework
RESOURCES AND PUBLICATIONS

Latest news and updates

Non-compliance and public interest case summaries

13 Nov 2025

OIA publishes two case summaries naming the providers, as the summaries highlight issues which are in the public interest and highlight wider implications for students, providers and public policy.

Statement on Spurgeon's College

31 Jul 2025

It has been announced that Spurgeon’s College have told students that their higher education courses will be closed, with immediate effect.

OIA and SUMS Consulting (SUMS) publish - Putting students first: Managing the impact of higher education provider closure 

16 Jul 2025

We have today, in collaboration with SUMS, published the findings of a cross-sector study examining how higher education (HE) providers navigate challenging financial circumstances, specifically market exit. The focus of the study was how to reduce the impact of provider closure on students.

All News