OIA publishes a casework note and case summaries of complaints on service issues, including consumer rights
7 Oct 2024
We have today published a casework note and some case summaries of complaints on service issues, including consumer rights.
WELCOME TO THE OIA
We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students
Can you complainLearn more about us
About usMaking a complaint
Can you complain to us?
Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.
How to complain to us
Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.
Do you need help with your complaint?
Help, such as accessibility adjustments, and getting help with making a complaint.
For Student Advisers
Toolkit for Student Representative Bodies
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Representing a student
Learn more about representing a student in their complaint about a higher education provider.
For Providers
Toolkit for providers
This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.
Completion of Procedures Letters
Our guidance for Completion of Procedures (COP) Letters.
Outreach and events
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Our Resources
Annual Reports
View our latest Annual Report with summarises our activity over the previous year.
Case summaries
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Good Practice Framework
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.