We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students

Can you complain

Learn more about us

About us

for students

Can you complain to us?

Before you make a complaint to us, it’s worth checking whether your complaint is one we can look at.
Student Hub

How to complain to us

Find out how to make your complaint.

Do you need help with your complaint?

Find out about getting help making your complaint, including accessibility adjustments.

for student advisers

Representing a student

Are you representing a student in their complaint about a HE provider?
Student Advisers hub

Student representative bodies

How student representative bodies can help students with their complaint.

Toolkit for Student Representative Bodies

This Toolkit is designed to help you and your Students' Union, Association or Guild understand our process and help students who use our Scheme.

Outreach and events

Sign up to our upcoming events, workshops and webinars.

for higher education providers

What is a Point of Contact and what do they do?

Find out more about the role of a Point of Contact.
Provider hub

Completion of Procedures Letter guidance

Our guidance for Completion of Procedures (COP) Letters.

Toolkit for Providers

This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works.

Outreach and events

Sign up to our upcoming events, workshops and webinars.

resources and publications

Good Practice Framework

Guidance we publish on good practice for higher education providers.
Resources and Publications

Annual Reports

Read our latest Annual Report.

Annual Statements

See information about our members' records in handling complaints and appeals.

Case summaries

View examples of cases we receive and how we resolve them. These also include our public interest cases.