CASE SUMMARIES

Consumer protection issues: Composition of course - PI051512

University of Chester

A student at the University of Chester complained that half the modules on his course related to a subject he did not wish to study. He subsequently withdrew from the course and complained further that he remained liable for fees.

Consumer protection issues: Partnership agreement - PI051513

University of Wales (federal)

We received a complaint from a student who was attending a College to study for a degree awarded by the University of Wales. Under the terms of the agreement between the University and the College, the University was responsible for the academic standards of the course, and for considering complaints about the course.

Consumer protection issues: Accommodation contract - PI051514

Cardiff Metropolitan University

A student at Cardiff Metropolitan University complained that she was charged for 40 weeks accommodation although she moved out after teaching on her course finished earlier than on many other courses.

Consumer protection issues: Information about the programme - PI051516

University for the Creative Arts

We considered a complex complaint from a student who raised many issues about the content, teaching and assessment of her course at the University for the Creative Arts. Some of the issues related to academic judgment, which we cannot look at, and we found some of her other complaints Not Justified.

Consumer protection issues: Assessment and awards - PI051517

Anglia Ruskin University

A student at Anglia Ruskin University complained to us after his academic appeal was rejected by the University. He appealed on the grounds that there had been a material error in the assessment of one module.

International Students: Visa sponsorship - PI011501

London Metropolitan University

After the University’s licence to sponsor new international students was revoked it reached an agreement with the UK Border Agency (at the time the relevant agency) to enable existing international students to continue studying there, so long as they were attending and progressing satisfactorily. Where the University was unable to confirm satisfactory attendance or progress, the student’s registration would be withdrawn.

International Students: Visa sponsorship - PI011502

Sheffield Hallam University

An administrative error at the University led to the student’s application for an extension to his student visa being declined by the UK Border Agency.