CASE SUMMARIES

Procedural issues: Access to complaints and appeals processes - PI011516

Durham University

A postgraduate student complained that the University had refused to accept a complaint that he had submitted outside the 28 day time limit, and after he had received his final results. The student stated that he had not wished to complain earlier in case this had an adverse effect on his degree results.

Disability and ill-health: Responsibility on students to seek diagnosis and provide appropriate evidence - PI091401

Loughborough University

We often review cases where students do not submit claims until after the end of their degree programme. In these circumstances the University’s procedures will normally set out very clearly the type of evidence that students need to provide on the issue that they believe affected performance and on why they were unable to provide evidence at the time.

Disability and ill-health: Responsibility on students to seek diagnosis and provide appropriate evidence - PI091403

London Metropolitan University

We found a case Not Justified where a student at London Metropolitan University appealed against a decision to terminate her studies based on poor attendance due to a health condition. The student had successfully appealed against an earlier decision to terminate her studies and at that stage had been directed to the Disabilities and Dyslexia Service but had chosen not to use this service.

Disability and ill-health: Responsibility on students to follow procedures - PI091405

University of Bedfordshire

A student at the University of Bedfordshire appealed against the University’s decision to require her to repeat part of an academic year, on the grounds that she had been unwell during the assessment period. She did not make a mitigating circumstances claim at the time of the assessments. She was unable to provide medical evidence covering the period of the assessments, instead providing a letter from a doctor in her home country, written before the assessment period, outlining her medical history. She indicated that she was used to self–prescribing and had not visited a doctor in the UK.

Disability and ill-health: Responsibility on students to follow procedures - PI091406

Cardiff Metropolitan University

Cardiff Metropolitan University considered a stage one complaint about disability support in the summer of 2011. The University did not uphold the complaint and wrote to the student explaining that he had ten days to submit a written request for a stage two review.

Disability and ill-health: Responsibility on universities to document how they have supported students with disabilities - PI091407

Oxford Brookes University

A student at Oxford Brookes University complained that her request for an extension to a submission deadline under the mitigating circumstances procedures had been rejected. The student had dyslexia but had forgotten to take all her IT equipment on an overseas trip at the time the assignment was due. This meant she did not have access to IT equipment and assistive technology that had been provided by the University.

Disability and ill-health: Responsibility on universities to document how they have supported students with disabilities - PI091408

University of Oxford

In considering a number of aspects to a complaint brought by a student at the University of Oxford, who had both disability and specific medical conditions, we found that the University could not demonstrate that it had looked at whether medical issues could have affected performance on the day of the examinations.

Disability and ill-health: Responsibility on universities to document how they have supported students with disabilities - PI091409

University College London

In considering issues related to discrimination we do not act as a court. We don't investigate or make legal findings in the same manner as a court. However, we do refer to the law and guidance on discrimination to form an opinion as to good practice and to decide whether the University has acted fairly.