CASE SUMMARIES

Accommodation: Repairs and maintenance - PI091607

The University of Manchester

A student complained to us after the University of Manchester dismissed his complaint about the way it had dealt with the impact of essential maintenance works at his accommodation.

Accommodation: Engagement in disciplinary process - PI091609

St Mary’s University Twickenham

A student at St Mary’s University Twickenham complained to us about the penalty for causing damage to university accommodation, after his appeal was rejected.

Accommodation: Disciplinary issues, proof of breach of regulations - PI091608

University of Bristol

A student at the University of Bristol complained to us about a penalty for smoking and covering a smoke detector. The student was fined, issued a written reprimand and required to attend a fire safety course. Her appeal had been dismissed.

Attendance and disability - PI011611

Newcastle University

An international student with a Tier 4 visa at Newcastle University complained to us after being withdrawn from his course for non-attendance. He complained that insufficient attention had been given to his disability.

Consumer protection issues: Accommodation contract - PI051514

Cardiff Metropolitan University

A student at Cardiff Metropolitan University complained that she was charged for 40 weeks accommodation although she moved out after teaching on her course finished earlier than on many other courses.

Disciplinary issues (non-academic): Engagement with university procedures - PI051501

University of Essex

A student at the University of Essex was reported for alleged participation in an incident in which drugs were found on the University campus. He failed to attend two meetings with the University Proctor and was fined for non-attendance. Following the second meeting the Proctor decided to consider the case in the student’s absence, and imposed a fine, suspended pending the student attending a drugs awareness course. The student was also fined for other offences, and refused future access to University accommodation. His appeal against these penalties was rejected. He complained to us.

Disciplinary issues (non-academic): Balance of probability - PI051503

Buckinghamshire New University

A student at Buckinghamshire New University complained to us about the outcome of disciplinary procedures instigated by the University. The University concluded that he had committed major misconduct in relation to damage at his student accommodation. He appealed against that outcome, and the penalty applied, but his appeal was rejected on the grounds that he had not provided material evidence to support his appeal.

Consumer protection issues: Acting on findings - PI051508

Glyndwr University

A student at Glyndwr University complained about a number of aspects of her experience at the University. The University upheld two aspects of her complaint, relating to accommodation and to pastoral care. It offered financial compensation for accommodation difficulties as a gesture of good will.