Coronavirus - CS032107
Case summary March 2021 | Settled
An international student was self-isolating in their student accommodation, having returned from their home country. During their self-isolation a friend visited their room.
Coronavirus - CS112001
Case summary November 2020 | Not Eligible
A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.
Coronavirus - CS112002
Case summary November 2020 | Not Eligible
A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.
Coronavirus - CS112003
Case summary November 2020 | Not Eligible
A student was studying an evening course at a further education college and complained to us about disruption caused by their college closing during the coronavirus lockdown.
Coronavirus - CS112005
Case summary November 2020 | Not Justified
An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.
Coronavirus - CS112006
Case summary November 2020 | Not Justified
A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.
Coronavirus - CS112009
Case summary November 2020 | Partly Justified
A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.
Coronavirus - CS112004
Case summary November 2020 | Settled
A student made an academic appeal to the provider on the basis of mitigating circumstances relating to their mental health. The student had been unable to access support services and practical elements of their course had been disrupted because of the coronavirus lockdown.
Coronavirus - CS112008
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
Coronavirus - CS112007
Case summary November 2020 | Not Justified
A student failed a resit exam at their final attempt. They made an academic appeal to the provider after the deadline for appeals, on the ground that they had new evidence which for good reason they had not submitted earlier.