Case summary April 2023 | Settled
A student enrolled on a part-time postgraduate taught programme, intending to complete it whilst working full time. They were told before enrolling that they would need to commit to around 10 hours a week of teaching and personal study time.
Case summary February 2023 | Justified
A student was found to have committed academic misconduct in their re-sit attempt in a taught postgraduate module. The provider applied a penalty from its standard table of penalties, that the module mark would be set at zero with a reassessment attempt if that were allowed by the regulations for the course.
Case summary February 2023 | Partly Justified
A postgraduate student was suspected of plagiarism and poor academic practice in two essays submitted in the previous academic year.
Case summary July 2022 | Not Justified
A self-funded student missed the deadline to pay both the first and the second instalment of their tuition fees. The student made a payment each time after receiving a warning that their studies could be terminated.
Case summary July 2022 | Partly Justified
A student completed the first semester in the academic year before stepping off the course to have a baby. They discussed their return to study in advance with the student support team and planned to resume some of the year-long modules that they had begun.
Case summary July 2022 | Settled
A student began a full-time course in September 2020, but withdrew from the course in mid-October. They were charged 25% of the year’s tuition fee.
Case summary May 2022 | Not Justified
A student experiencing complex mental health difficulties interrupted their studies during their first year. The provider backdated the student’s interruption so that they weren’t charged tuition fees.
Case summary May 2022 | Justified
A group of students were on a one-year MA in a practical arts-based subject. The course was new for the provider, and the group was in the first cohort, starting in 2018/2019.
Case summary July 2021 | Settled
A cohort of students was on a Business-related taught postgraduate course, paying tuition fees of over £24,000. In March 2020 their provider suspended all face-to-face teaching and activities as a result of the nationwide coronavirus lockdown.
Case summary July 2021 | Partly Justified
A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.
