CASE SUMMARIES

Industrial action - CS021901

The student was on a one-year MA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of fees.

Industrial action - CS021902

The student was on a part-time MSc programme at the time of the industrial action. They complained to the University that it had cancelled 50% of the teaching time for one unit.

Industrial action - CS021903

The student was on the first year of a BA programme at the time of the industrial action. They complained to the University that they had paid for seminars and lectures that had not been provided.

Industrial action - CS021905

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

Industrial action - CS021906

The student was on a part-time MA programme at the time of the industrial action. They complained to the University that they had lost earnings because they had come to the University for lectures and seminars that were cancelled; that the University delayed in handling their complaint; and that the University did not explain how it would remedy the missed classes.

Student Mental Health - CS031803

A medical student complained to us after the provider dismissed her academic appeal. The provider concluded that she needed to repeat Year 4 because she had not satisfied the progression requirements.

Settlement - CS011803

The student withdrew from his course nine weeks after enrolling and lodged a complaint.

Settlement - CS011810

The student was pursuing a Diploma in Law. She stepped off the course for a year because she was pregnant. She was unable to return to her studies after having the baby because of a change in her finances and difficulties with caring responsibilities.

Competence standards - PI021707

University of Sussex

The Student Support Unit (SSU) at the University of Sussex sought additional reasonable adjustments to a disabled student’s examinations following an injury unrelated to her disability.

Accommodation: Timeliness of complaints - PI091605

Kingston University

A former student at Kingston University complained to us about her liability for accommodation fees after she withdrew from her studies. The University had refused to consider her complaint as it was out of time.