Disability - CS052207
Case summary May 2022 | Justified
A student suffered a serious injury in an accident during their studies. Some months later they asked their provider for support for the ongoing impact of their injury on their studies.
Coronavirus - CS072101
Case summary July 2021 | Partly Justified
A student was on a one-year Bar Professional Training Course. In March 2020 the higher education provider stopped all face-to-face teaching because of the Covid-19 pandemic. The student complained to the provider and asked for a refund of tuition fees, saying that in not delivering face-to-face teaching the provider was breaching the terms and conditions of the course. The provider refused to give the student any tuition fee refund.
Coronavirus - CS072102
Case summary July 2021 | Not Justified
A student was on a one-year taught postgraduate course that normally involved a field trip to a country in Asia. The field trip could not go ahead because of the global pandemic in 2020.
Coronavirus - CS072105
Case summary July 2021 | Not Justified
An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.
Coronavirus - CS072106
Case summary July 2021 | Settled
An undergraduate student was expecting to sit an end of year exam for one module but the provider cancelled the exam because of the nationwide lockdown during the coronavirus pandemic in 2020.
Coronavirus - CS032101
Case summary March 2021 | Not Justified
A student was on a one year taught postgraduate course. As a result of the nationwide lockdown announced in March 2020 during the coronavirus pandemic, the provider restricted access to on-campus facilities such as the library, and teaching was moved online.
Coronavirus - CS032102
Case summary March 2021 | Not Justified
A student was living in accommodation owned by their provider. Their accommodation agreement was for the full academic year, from September to mid-June.
Coronavirus - CS032103
Case summary March 2021 | Not Justified
A student was on a one-year postgraduate course. The provider moved its students to remote learning as a result of the nationwide lockdown during the coronavirus pandemic in March 2020.
Coronavirus - CS032104
Case summary March 2021 | Partly Justified
A student was on a one-year healthcare related Masters programme. The programme normally involved a lab-based practical research project.
Coronavirus - CS032106
Case summary March 2021 | Partly Justified
A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.