Case summaries

Service issues including consumer rights - CS092407

Case summary October 2024 | Partly Justified

A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal.

We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.

Publication of case summaries and public interest cases

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