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OIA publishes a casework note and case summaries of complaints relating to student transfer

We have today published a casework note and some case summaries of complaints relating to student transfer.

Image of students on a busy bus

The casework note sets out some of the issues we see in the small number of complaints we review from students who have transferred to a new course, campus or provider before completing their studies.

There are a range of reasons why students may transfer before completing their studies. Sometimes the student has chosen to make this change, but sometimes the transfer will be prompted by an action of the provider delivering the course or the provider awarding the qualification. Providers may make operational decisions to close a course or campus or decide to bring an end to arrangements between providers working together to deliver learning opportunities. Our casework demonstrates the importance of clear and timely advice for students to enable them to make informed choices about continuing to study. Providers should consider the additional support students may need to manage the impact of a transfer on their academic, financial and personal wellbeing.  

We hope the casework note and the case summaries will be helpful to providers, student representative bodies and students.

ENDS

Notes to Editors

For further information please contact Lisa Ivey, Communications & Service Improvement Officer, mediarelations@oiahe.org.uk, 0118 959 9813.

  1. The Office of the Independent Adjudicator for Higher Education (OIA) is the independent student complaints ombuds service for higher education in England and Wales. It is the designated operator of the student complaints’ scheme under the Higher Education Act 2004.
  2. Our Scheme is free to students and has been designed to be accessible to all students, without the need for legal representation.
  3. We have a wide remit to review student complaints about higher education providers in England and Wales, as set out in our Scheme Rules.
  4. We publish casework notes and case summaries as part of our wider work to share learning from complaints and provide good practice guidance, including our Good Practice Framework.
  5. You can find further information about the Scheme and our work at https://www.oiahe.org.uk/.