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Signposting students to our Scheme
Member providers need to make students aware of their ability to use our Scheme.Page
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Confidentiality clauses
Guidance on recommendations and confidentiality clauses.Page
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Additional Rules that apply to Large Group Complaints
The additional Rules for Large Group Complaints were introduced following consultation and came into effect on 19 April 2021.Page
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Our service
Find out more about our service, how we handle personal data and how you can give us feedback or make a complaint about our service.Page
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Behaviour policy
Our policy on behaviour which might affect our staff or our work.Page
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Our people
Find out more about the people who work in our organisation, our senior leadership and current job opportunities with us.Page
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Our teams
Find out more about our teams and how we work together.Page
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Who can complain to us?
Learn more about who can complain to us and what they can complain about.Page
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Settlement
Settlement can be an effective way to resolve a student’s complaint to us.Page
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Our decision
How we approach our Complaint Outcome, recommendations and compliance.Page