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  • How to complain to us

    Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.

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  • Your options when your complaint is closed

    When our review process comes to an end, what options are available to you.

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  • Do you need help with your complaint?

    Help, such as accessibility adjustments, and getting help with making a complaint.

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  • Sources of support

    A helpful list of telephone numbers and websites for helplines and support services.

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  • Student representative bodies

    How student representative bodies can help students with their complaint.

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  • Toolkit for Student Representative Bodies

    This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.

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  • Accessing our Scheme - a quick guide for new student advisers

    An introductory resource for new staff joining your advice team as part of their induction programme. It gives a brief overview of who we are and what we do and sets out some key information on how the students they’ll be supporting can access our Scheme.

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  • Providers

    Our main hub for providers, points of contact or people who are involved in the complaints handling process.

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  • Toolkit for providers

    This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme

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  • Information for you as our Point of Contact

    Find out more about what we will ask you to do as the Point of Contact at a provider.

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