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Service issues including consumer rights - CS092410

A small group of postgraduate students complained to their provider after discovering that their course was no longer externally accredited by a professional body. They said the information they’d been given prior to enrolment led them to believe the course was still accredited and explained that accreditation was a key factor in their decision to apply for the course.

Student transfer - CS122401

An undergraduate student completed their first year at provider A. The provider informed students that some second-year modules would be unavailable to the student’s cohort due to over recruitment in a different department. The student submitted a complaint to provider A and said that because some available modules had prerequisites, this left them with limited module choices for their second year and would also impact their module choices during their third year.

Student transfer - CS122402

An international student was studying on a two-year Masters programme. During the summer between the student’s first and second years the provider learned that the course hadn’t been accredited by the relevant professional, statutory and regulatory body (PSRB) as expected. Students were informed of this several weeks later, 10 days before the start of the second year. Because the course wouldn’t be accredited, students would need to pass an additional exam after completing their studies to be able to register with the PSRB.

Student transfer - CS122403

A student applied for recognition of prior learning (RPL) to make use of credits they had achieved at another provider. The student later complained to their new provider that its prospectus was misleading because the course hadn’t delivered the practical experience described. The provider rejected this complaint.

Student transfer - CS122404

A former postgraduate student complained to their provider that their degree certificate didn’t include a classification. The provider didn’t uphold their complaint. The student had successfully applied for Recognition of Prior Learning (RPL) and had therefore only completed their 60-credit dissertation at the provider.

Student transfer - CS122407

An undergraduate student began their studies at provider A. They transferred to a course awarded by provider B and delivered by provider C at the end of their first year. The student wanted to transfer onto the second year of the course (level 5), but when they arrived they were initially enrolled on the first year of the course (level 4). After a few weeks the student was allowed to move onto level 5, but they had missed some level 5 teaching.

Student transfer - CS122410

A student was studying for a professionally regulated course. During their second year the professional, statutory and regulatory body (PSRB) withdrew its accreditation because it had concerns about the standard of the course and the course was closed. Arrangements were made to transfer students to a different provider, which would require them to extend their studies. The original course provider developed transfer support and compensation packages for students.

Harassment and sexual misconduct - CS022501

This case summary describes a student’s complaint about how their provider responded to their report of sexual misconduct by a member of staff. It contains a brief description of the sexual misconduct.

Harassment and sexual misconduct - CS022503

This case summary describes a student’s complaint about how their provider responded to their disclosure that they had been sexually assaulted by another student.

Harassment and sexual misconduct - CS022504

This case summary describes a student’s complaint about how their provider responded to their report of sexual misconduct by another student.