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OIA publishes revised draft OIA Rules for Large Group Complaints for comment

The OIA has published revised draft Rules for Large Group Complaints for further comment following consultation last year.

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OIA publishes Operating Report 2020 and Operating Plan 2021

We have published our Operating Report 2020 and our Operating Plan 2021.

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OIA publishes new guidance on requests for additional consideration

The OIA has published a new section of the Good Practice Framework: Requests for additional consideration.

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OIA publishes case summaries of complaints arising from the impact of Covid-19

We have published our first set of case summaries of complaints arising from the impact of coronavirus.

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OIA welcomes UUK report on tackling racial harassment in higher education

We welcome UUK’s work on this very important issue.

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OIA publishes briefing note on course, campus or provider closure and reflections on complaints arising from the closure of GSM London

We are publishing a briefing note on course, campus or provider closure and some reflections on complaints arising from the closure of GSM London.

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Consultation on draft OIA Rules for Large Group Complaints

We are consulting on draft Rules for Large Group Complaints.

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OIA welcomes Higher Education Commission “Arriving at Thriving” report on disabled students

We welcome the Higher Education Commission’s report following their inquiry into the experiences of disabled students in higher education.

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OIA statement in response to the impact of the coronavirus situation on the new academic year (2020-21)

We hope it will be helpful to draw together here some points from our guidance for providers and students that are particularly pertinent at the moment, and to give an update on what we have seen so far in complaints arising from the coronavirus situation.

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OIA publishes a casework note and case summaries of complaints on service issues, including consumer rights

We have today published a casework note and some case summaries of complaints on service issues, including consumer rights.

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