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Industrial action - CS021904

The student was in the second year of an undergraduate programme at the time of the industrial action. The student complained to the University that it had broken its promise to provide them with contact hours and a continuous, reliable system for learning, and that their learning and grades were affected.

Service issues including consumer rights - CS092404

A first-year undergraduate student was withdrawn from their course because they didn’t pass their resit attempt at a core module. They submitted an academic appeal and explained that their performance had been negatively impacted by issues related to module delivery and a lack of support from their academic personal tutor.

Service issues including consumer rights - CS092406

A postgraduate student complained to their provider that they hadn’t had been able to complete an industrial placement as part of their course because the process for applying for placements had been unclear.

Service issues including consumer rights - CS092407

A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal.

Service issues including consumer rights - CS092409

A group of paramedic students complained to their provider that they hadn’t received the clinical practice placement experience they’d expected.

Service issues including consumer rights - CS092410

A small group of postgraduate students complained to their provider after discovering that their course was no longer externally accredited by a professional body. They said the information they’d been given prior to enrolment led them to believe the course was still accredited and explained that accreditation was a key factor in their decision to apply for the course.

Student transfer - CS122401

An undergraduate student completed their first year at provider A. The provider informed students that some second-year modules would be unavailable to the student’s cohort due to over recruitment in a different department. The student submitted a complaint to provider A and said that because some available modules had prerequisites, this left them with limited module choices for their second year and would also impact their module choices during their third year.

Student transfer - CS122402

An international student was studying on a two-year Masters programme. During the summer between the student’s first and second years the provider learned that the course hadn’t been accredited by the relevant professional, statutory and regulatory body (PSRB) as expected. Students were informed of this several weeks later, 10 days before the start of the second year. Because the course wouldn’t be accredited, students would need to pass an additional exam after completing their studies to be able to register with the PSRB.

Student transfer - CS122403

A student applied for recognition of prior learning (RPL) to make use of credits they had achieved at another provider. The student later complained to their new provider that its prospectus was misleading because the course hadn’t delivered the practical experience described. The provider rejected this complaint.

Student transfer - CS122404

A former postgraduate student complained to their provider that their degree certificate didn’t include a classification. The provider didn’t uphold their complaint. The student had successfully applied for Recognition of Prior Learning (RPL) and had therefore only completed their 60-credit dissertation at the provider.