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  • Disciplinary matters (non-academic) - CS102303

    A student was subject to disciplinary proceedings after a complaint was made by other students about their behaviour in a WhatsApp group. Following a disciplinary investigation, the student was excluded from the programme. As a goodwill gesture, the provider offered the student a tuition fee refund.

  • Pregnancy, parenthood and childcare - CS072203

    A student completed the first semester in the academic year before stepping off the course to have a baby. They discussed their return to study in advance with the student support team and planned to resume some of the year-long modules that they had begun.

  • Coronavirus - CS072104

    A cohort of students was on a Business-related taught postgraduate course, paying tuition fees of over £24,000. In March 2020 their provider suspended all face-to-face teaching and activities as a result of the nationwide coronavirus lockdown.

  • Coronavirus - CS032105

    An international student was in the final year studying Medicine at the provider. During their final year, medical students who passed their final exams were due to spend time on a series of clinical placements between then and their graduation in July.

  • Briefing note on course, campus or provider closure

    Briefing note on course, campus or provider closure

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  • Supporting students with complaints arising from industrial action

    This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.

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  • Industrial action - FAQ for Students

    Information and FAQs for students who have been affected by industrial action.

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  • Handling complaints arising from significant disruption

    Some suggestions about things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action.

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  • Casework note: Complaints relating to placements

    In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.

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  • Glossary

    This glossary contains brief explanations of a number of terms used regularly by the OIA.

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