Results
Your search for putting things right returned 279 results
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Closure of GSM London: the OIA’s perspective
We outline some of the common themes in the complaints we received from the closure of GSM London and we explore further the principles we developed and how we have applied them.Page
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Briefing note on course, campus or provider closure
Briefing note on course, campus or provider closurePage
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Applied Business Academy (ABA)
FAQs for students on the closure of higher education courses at the Applied Business Academy (ABA).Page
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Spurgeon's College
FAQs for students on the closure of higher education courses at Spurgeon's College.Page
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Supporting students with complaints arising from industrial action
This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.Page
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Briefing note: Complaints arising from strike action
The purpose of this note is to outline the approach which we would take to complaints from students arising from strike action.Page
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Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020
Our second briefing note on our approach to complaints arising from the effects of coronavirus.Page
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Casework note: Complaints relating to placements
In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.Page
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Casework note: Complaints from postgraduate students
This casework note sets out some of the issues we see in complaints from postgraduate students, and identifies some areas of good practice.Page
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Casework note: Complaints relating to student transfer
The casework note sets out some of the issues we see in the complaints we review from students who have transferred to a new course, campus or provider before completing their studiesPage