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Coronavirus - CS112008

A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.

Video Transcription - Complaints about industrial action

V ideo Transcription Complaints about industrial action Link: https://youtu.be/iPpD_H6zjF0 Duration: 0:01:19 Speakers: No spoken word in this video. Backing music only. START VIDEO Transition 1 Screen image: Magenta screen with animation of placards movin

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Toolkit for providers

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OIA open letter re Hamon & Others v University College London

We are writing this open letter to the students involved in the Student Group Claim, their legal representatives, Students' Union UCL, and UCL and their legal representatives to provide more information about our role and our likely approach if students bring their complaints to us after they have been considered by UCL.

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OIA statement in response to High Court judgment in Student Group Claim

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OIA publishes 2020 Annual Report

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OIA publishes further case summaries of complaints arising from the impact of Covid-19

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Consultation on draft OIA Rules for Large Group Complaints

We are consulting on draft Rules for Large Group Complaints.

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Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

Our second briefing note on our approach to complaints arising from the effects of coronavirus.

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Student advisers

Our main hub for student advisers, representatives and bodies providing information about how you can support students through our process.

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