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Your search for putting things right returned 259 results
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About Us
Learn more about our Scheme, our organisation, and how we review complaints.Page
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Our service
Find out more about our service, how we handle personal data and how you can give us feedback or make a complaint about our service.Page
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Behaviour policy
Our policy on behaviour which might affect our staff or our work.Page
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Feedback from people who use our service
Feedback we have had about our case-handling, and how we have used it.Page
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Who can complain to us?
Learn more about who can complain to us and what they can complain about.Page
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OIA publishes case summaries of complaints relating to accommodation
We have today published some case summaries of complaints relating to student accommodation that is owned or managed by higher education providers. The summaries illustrate the kinds of issues raised in complaints to us.News
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OIA publishes Annual Report for 2023
We have today (15 May) published our Annual Report for 2023.News
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OIA open letter re Hamon & Others v University College London
We are writing this open letter to the students involved in the Student Group Claim, their legal representatives, Students' Union UCL, and UCL and their legal representatives to provide more information about our role and our likely approach if students bring their complaints to us after they have been considered by UCL.News
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OIA statement in response to High Court judgment in Student Group Claim
We have issued a statement in response to High Court judgment in Student Group Claim.News
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OIA publishes further case summaries of complaints arising from the impact of Covid-19
We have published our third set of case summaries of complaints arising from the impact of coronavirus.News