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OIA publishes further case summaries of complaints arising from the impact of Covid-19

We have published our second set of case summaries of complaints arising from the impact of coronavirus.

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OIA publishes case summaries of complaints arising from the impact of Covid-19

We have published our first set of case summaries of complaints arising from the impact of coronavirus.

News

OIA statement in response to the impact of the coronavirus situation on the new academic year (2020-21)

We hope it will be helpful to draw together here some points from our guidance for providers and students that are particularly pertinent at the moment, and to give an update on what we have seen so far in complaints arising from the coronavirus situation.

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Academic misconduct: Tips for providers

Tips for providers on complaints relating to academic misconduct.

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Closure of GSM London: the OIA’s perspective

We outline some of the common themes in the complaints we received from the closure of GSM London and we explore further the principles we developed and how we have applied them.

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Briefing note on course, campus or provider closure

Briefing note on course, campus or provider closure

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Supporting students with complaints arising from industrial action

This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.

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Briefing note: Complaints arising from strike action

The purpose of this note is to outline the approach which we would take to complaints from students arising from strike action.

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Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

Our second briefing note on our approach to complaints arising from the effects of coronavirus.

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Accessing our Scheme - a quick guide for new student advisers

An introductory resource for new staff joining your advice team as part of their induction programme. It gives a brief overview of who we are and what we do and sets out some key information on how the students they’ll be supporting can access our Scheme.

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