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Service issues including consumer rights - CS092404

A first-year undergraduate student was withdrawn from their course because they didn’t pass their resit attempt at a core module. They submitted an academic appeal and explained that their performance had been negatively impacted by issues related to module delivery and a lack of support from their academic personal tutor.

Service issues including consumer rights - CS092405

A student was awarded their degree in February 2021. In December 2023 they complained to their provider about the impact of periods of industrial action and the coronavirus pandemic on their studies.

Service issues including consumer rights - CS092406

A postgraduate student complained to their provider that they hadn’t had been able to complete an industrial placement as part of their course because the process for applying for placements had been unclear.

Service issues including consumer rights - CS092408

A first-year undergraduate student complained to their provider that their course had been mis-sold as full-time. The student said they wouldn’t have relocated to attend the course if they’d known it wasn’t full-time and asked the provider for financial compensation. The provider did not uphold the student’s complaint.

Service issues including consumer rights - CS092409

A group of paramedic students complained to their provider that they hadn’t received the clinical practice placement experience they’d expected.

Service issues including consumer rights - CS092410

A small group of postgraduate students complained to their provider after discovering that their course was no longer externally accredited by a professional body. They said the information they’d been given prior to enrolment led them to believe the course was still accredited and explained that accreditation was a key factor in their decision to apply for the course.

Student transfer - CS122401

An undergraduate student completed their first year at provider A. The provider informed students that some second-year modules would be unavailable to the student’s cohort due to over recruitment in a different department. The student submitted a complaint to provider A and said that because some available modules had prerequisites, this left them with limited module choices for their second year and would also impact their module choices during their third year.

Student transfer - CS122408

A disabled student was studying a foundation year at provider A. Provider A had a partnership with provider B that allowed students studying the foundation year to apply to transfer directly into a degree programme offered by provider B. The student’s agreed reasonable adjustments weren’t properly put in place for their second semester exams, so the student was offered the opportunity to re-sit the exams as a first attempt during the summer re-sit period.

Harassment and sexual misconduct - CS022509

This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by other students at the provider.

Accommodation

Learning from our casework for complaints relating to accommodation.

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