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Your search for putting things right returned 259 results

  • Quick guide to our Scheme for sabbatical officers

    This helpful guide can be shared with new officers on their induction or during handover. It gives a brief overview of who we are and what we do, and sets out some key information on how students can access our Scheme.

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  • Accommodation

    Learning from our casework for complaints relating to accommodation.

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  • Coronavirus - CS112006

    A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.

  • Coronavirus - CS112005

    An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.

  • Coronavirus - CS032104

    A student was on a one-year healthcare related Masters programme. The programme normally involved a lab-based practical research project.

  • Pregnancy, parenthood and childcare - CS072206

    A midwifery student was expecting a baby in June 2020, their final year of study. The student made plans to do additional clinical hours early in the year and complete their academic work earlier than usually required.

  • Placement - CS032408

    A teaching student told their provider that they wanted to withdraw from their placement and submitted a complaint about their placement experience. The student said that there had been delays in putting support and reasonable adjustments in place for their disability.

  • Disabled student - CS052409

    A student with an autistic spectrum condition and a physical disability was studying a course in the performing arts at one provider (provider A) leading to the award of another provider (provider B).

  • Industrial action - CS021904

    The student was in the second year of an undergraduate programme at the time of the industrial action. The student complained to the University that it had broken its promise to provide them with contact hours and a continuous, reliable system for learning, and that their learning and grades were affected.

  • Industrial action - CS021903

    The student was on the first year of a BA programme at the time of the industrial action. They complained to the University that they had paid for seminars and lectures that had not been provided.