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Your search for putting things right returned 279 results

  • Putting things right - February 2019

    When a complaint is Justified or Partly Justified we will usually make Recommendations. Our Recommendations aim to put things right for the individual student and, where appropriate, to improve procedures or processes.

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  • Putting things right

    The Annual Report from the OIA for 2024

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  • Putting things right

    Information about our approach to remedies and redress.

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  • Casework note: Complaints related to service issues including consumer rights

    This casework note sets out some of the issues we see in complaints around service issues which includes consumer rights

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  • Putting things right - February 2019

    PUTTING THINGS RIGHT www.oiahe.org.uk Effective from February 20191 Contents 3 Introduction 4 What sort of remedies might we recommend? 4 What are practical remedies? 5 What about an apology? 6 What are financial remedies? 6 Showing proof of financial lo

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  • OIA publishes a casework note and case summaries of complaints on service issues, including consumer rights

    We have today published a casework note and some case summaries of complaints on service issues, including consumer rights.

    News

  • Consumer rights issues - CS082008

    A student complained to the provider that the course they had completed did not include enough teaching hours at the right standard to enable them to apply for professional accreditation from the relevant professional body.

  • Consumer rights issues - CS041906

    A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.

  • Service issues including consumer rights - CS092401

    A postgraduate student complained to their provider about the tuition fees they were charged after returning from a leave of absence. They said the fees office had initially told them no further fees were due. They thought that the total fee amount they were being asked to pay for the course was incorrect.

  • Service issues including consumer rights - CS092403

    An undergraduate student complained to their provider about several aspects of their course and said they hadn’t received the experience described in the provider’s prospectus. The provider did not uphold the student’s complaint, but it offered them £250 as compensation for delays in its handling of the complaint.