Felicity Mitchell - Independent Adjudicator
Ben Elger - Chief Executive
Felicity was appointed as Independent Adjudicator on 1 April 2018. She has overall responsibility for our good practice and case-handling work, and for legal claims against the OIA, including judicial review. She also chairs the Good Practice Framework Steering Group. She has led work on our Rules, and on our approval as the Alternative Dispute Resolution body for higher education complaints and as a member of the Ombudsman Association.
Felicity joined the OIA in 2004, and became a Deputy Adjudicator in 2009. She had worked as a consultant for the OIA before its designation as the student complaints scheme in 2005. Felicity was called to the Bar in 1992 and, after some years in private practice, moved to the ombudsman sector, working at the Banking Ombudsman and the Financial Ombudsman Service. Felicity became a Director of the Ombudsman Association in May 2019 and is a member of its Validation Committee. She was elected to the Board of the European Network of Ombuds in Higher Education in June 2019.
Ben was appointed as Chief Executive on 1 April 2018. He has overall responsibility for organisational planning, finance and people management. He has a key role in liaising with governments and led our work on the Higher Education and Research Act 2017. Ben is a member of the UK Standing Committee and has previously been involved in groups relating to the Regulatory Partnership Group for Higher Education in England including the working group charged with "mapping the Higher Education system". He has also been a member of the steering group for the Student Engagement Partnership (TSEP).
Ben joined the OIA as its first Chief Operating Officer in September 2008, combining the role with that of Company Secretary. Before that he spent 15 years working with students, for the last 10 years as Chief Executive of Reading University Students' Union, and before that at the Students' Unions at Winchester, King's College London and South Bank Universities and as National Secretary of NUS.