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OUR RULES

Guidance on the Rules

Find out more about what some of the terms we use in our Rules mean and how we apply our Rules

Additional Rules that apply to Large Group Complaints

The additional Rules for Large Group Complaints were introduced following consultation and came into effect on 19 April 2021. The additional Rules should be read together with our Guidance on the additional Rules.

Consultation on draft updated Rules of the Scheme

As the further commencement of the Higher Education (Freedom of Speech) Act 2023 has been stopped, we have decided not to go ahead with the changes to our Rules at this time. 

More information

Rules that applied before 1 April 2018

These Rules applied to complaints we received before 1 April 2018.

Our members

Find out more about membership and the members of our Scheme.

Complying with our Rules

As an ombuds scheme our case-handling processes and our work to share learning from complaints is generally informal. But we do have some more formal requirements that are set out in our Rules.