Can the OIA look at my complaint?

Complaints Wizard

Answers the questions to find out if we can help you

Step 1

Are you a student complaining about something the OIA can look at?
Examples of complaints we can look at include:

  • Academic appeals
  • Extenuating circumstances
  • Teaching and facilities
  • Student accommodation
  • Research supervision
  • Welfare
  • Discrimination - race, sex, disability, age, sexual orientation or religious belief
  • Bullying and harassment
  • Placements
  • Maladministration
  • Procedural irregularities
  • Unfair practices
  • Disciplinary matters, including plagiarism
  • Fitness to practise processes

Examples of complaints we cannot look at include:
  • Admissions
  • Academic judgment
  • Student employment
  • Matters which have already been considered by a court or tribunal and where the proceedings have been concluded
  • Matters which are being considered by a court or tribunal where the proceedings have not been stayed
  • Matters which we consider have not materially affected the complainant as a student
  • The matter complained about was previously considered by another ADR Entity
  • We will not normally look at complaints where the main issues complained about took place more than three years before the complaint is received by the OIA.
Need Help? If you've got a question or problem, you can contact us for further advice.

Reference: QID/26