Foreword by the Chair
Our vision is that students are always treated fairly. A shared commitment to fairness for students must be at the heart of a successful higher education sector that delivers for students and for our wider society. The context of the legacy of the pandemic and the impact on so many students of acute cost of living pressures is making this more challenging, and even more important.
The OIA has a unique and valuable part to play in this. We continued to work with students and their representative bodies, providers, sector organisations and governments to share learning from complaints and contribute to policy developments. We handled more complaints than ever before, providing access to independent, impartial review of students’ unresolved complaints. We progressed our work across a range of issues that matter to students. Our Annual Report for 2022 reflects the breadth and depth of our work.
None of our achievements this year would have been possible without the skill and dedication of everyone in our organisation in continuing to fulfil our remit despite the many ongoing challenges. I would like to thank our excellent, committed staff, my colleagues on the Board, and particularly Independent Adjudicator Felicity Mitchell and Chief Executive Ben Elger who, together, so ably lead the organisation.
This has been Felicity’s last full year as Independent Adjudicator. I would like to take this opportunity to pay tribute to her exemplary integrity and commitment and to thank her for the exceptional skill, care and kindness she has brought to the OIA’s work over the last 19 years.
This is also my last Annual Report as Chair of the OIA Board. I am proud of what we have achieved as an organisation during my time as Chair, and confident that the OIA will go from strength to strength with Helen Megarry as our new Independent Adjudicator from May 2023 and a new Chair from October.
OIA Annual Report 2022
Adroddiad Blynyddol 2022