CASE SUMMARIES

Coronavirus - CS032102

A student was living in accommodation owned by their provider. Their accommodation agreement was for the full academic year, from September to mid-June.

Coronavirus - CS032103

A student was on a one-year postgraduate course. The provider moved its students to remote learning as a result of the nationwide lockdown during the coronavirus pandemic in March 2020.

Coronavirus - CS032104

A student was on a one-year healthcare related Masters programme. The programme normally involved a lab-based practical research project.

Coronavirus - CS032105

An international student was in the final year studying Medicine at the provider. During their final year, medical students who passed their final exams were due to spend time on a series of clinical placements between then and their graduation in July.

Coronavirus - CS032106

A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.

Coronavirus - CS032107

An international student was self-isolating in their student accommodation, having returned from their home country. During their self-isolation a friend visited their room.

Coronavirus - CS032108

A student was given a fine by their provider for breaching its code of conduct, and government restrictions on social distancing introduced during the coronavirus pandemic.

Coronavirus - CS032109

An international student was on a one-year Masters course with a significant practical element. In March 2020 the provider moved to online learning because of the nationwide lockdown during the coronavirus pandemic.

Coronavirus - CS112001

A student complained to us about changes made to their studies as a result of the coronavirus lockdown. The student had not complained to the provider because they believed their complaint would be rejected.

Coronavirus - CS112002

A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.