CASE SUMMARIES

Consumer rights issues - CS041906

A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.

Consumer rights issues - CS041906

A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.

Student mental health - CS041909

After some time away from study, a student living with long term mental health conditions returned to their course. They provided medical evidence that they were fit to return.

Student Mental Health - CS041908

A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.

Industrial action - CS021901

The student was on a one-year MA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of fees.

Industrial action - CS021902

The student was on a part-time MSc programme at the time of the industrial action. They complained to the University that it had cancelled 50% of the teaching time for one unit.

Industrial action - CS021903

The student was on the first year of a BA programme at the time of the industrial action. They complained to the University that they had paid for seminars and lectures that had not been provided.

Industrial action - CS021904

The student was in the second year of an undergraduate programme at the time of the industrial action. The student complained to the University that it had broken its promise to provide them with contact hours and a continuous, reliable system for learning, and that their learning and grades were affected.

Industrial action - CS021905

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

Industrial action - CS021906

The student was on a part-time MA programme at the time of the industrial action. They complained to the University that they had lost earnings because they had come to the University for lectures and seminars that were cancelled; that the University delayed in handling their complaint; and that the University did not explain how it would remedy the missed classes.