Public interest case September 2016 | Not Justified
Kingston University
A former student at Kingston University complained to us about her liability for accommodation fees after she withdrew from her studies. The University had refused to consider her complaint as it was out of time.
Public interest case September 2016 | Partly Justified
University of Winchester
The University of Winchester was unable to provide local accommodation to a student at the start of his course.
Public interest case September 2016 | Not Justified
The University of Manchester
A student complained to us after the University of Manchester dismissed his complaint about the way it had dealt with the impact of essential maintenance works at his accommodation.
Public interest case September 2016 | Not Justified
University of Bristol
A student at the University of Bristol complained to us about a penalty for smoking and covering a smoke detector. The student was fined, issued a written reprimand and required to attend a fire safety course. Her appeal had been dismissed.
Public interest case September 2016 | Not Justified
St Mary’s University Twickenham
A student at St Mary’s University Twickenham complained to us about the penalty for causing damage to university accommodation, after his appeal was rejected.
Public interest case June 2016 | Not Justified
Bournemouth University
A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.
Public interest case June 2016 | Justified
De Montfort University
An international postgraduate student at De Montfort University had her Tier 4 visa refused by the Home Office. She appealed that decision and, in the meantime, was permitted to enrol at the University. She was automatically re-enrolled the following year, while her appeal was still pending.
Public interest case June 2016 | Not Justified
Open University
A student complained to us after the Open University rejected her complaints that its actions had excluded her from accessing specific financial support.
Public interest case June 2016 | Not Justified
Queen Mary University of London
A student complained to us about a decision taken by Queen Mary University of London on his application to the Financial Assistance Fund, which operates under national Access to Learning Fund (ALF) guidance. The University had upheld his appeal, and recalculated the student’s allocation from the fund, but he remained dissatisfied.
Public interest case June 2016 | Not Justified
Open University
A student complained to us after the Open University rejected his appeal against withdrawal of transitional fee support due to lack of academic progress. He contended that he had been misinformed about his eligibility for funding and in particular the requirement to study during each academic year.
