Case summary May 2022 | Not Justified
A student studying for a professionally accredited qualification failed a module. The student appealed the result. They said that they had not been given printed materials for the module and that they had personal circumstances that had affected their performance in the module.
Case summary May 2022 | Settled
A group of students was on a two-year healthcare-related postgraduate research course. The students complained to the provider about a number of issues including problems with laboratory work and feedback, frequent timetable changes, and the move from lab-based projects to desk-based projects during a nationwide lockdown in the Covid-19 pandemic.
Case summary July 2022 | Not Justified
A student in their final year of study asked for additional consideration of their personal circumstances for two pieces of coursework. The student explained that they had been feeling unwell in the early stages of a pregnancy, and that they also had a child who had been unwell. The student was given more time to complete their work.
Case summary July 2022 | Not Justified
A midwifery student was expecting a baby in June 2020, their final year of study. The student made plans to do additional clinical hours early in the year and complete their academic work earlier than usually required.
Case summary July 2022 | Not Justified
A self-funded student missed the deadline to pay both the first and the second instalment of their tuition fees. The student made a payment each time after receiving a warning that their studies could be terminated.
Case summary July 2022 | Settled
A student began a full-time course in September 2020, but withdrew from the course in mid-October. They were charged 25% of the year’s tuition fee.
Case summary July 2022 | Partly Justified
A student completed the first semester in the academic year before stepping off the course to have a baby. They discussed their return to study in advance with the student support team and planned to resume some of the year-long modules that they had begun.
Case summary July 2022 | Partly Justified
A student made a request for additional consideration because their partner was due to give birth in the week that a piece of assessed work was due.
Case summary July 2022 | Justified
A student on a nursing course made an academic appeal against a fail grade for one module. The appeal was rejected.
Case summary February 2023 | Justified
Two undergraduate students were suspected of sharing answers (colluding) during remote online assessments and the provider took action under the Student Conduct procedure.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
