Case summary January 2024 | Not Justified
A student had a room in a hall of residence from September until January, when they withdrew from their studies for reasons unconnected with the accommodation. The provider sought payment of outstanding rent payments from the student.
Case summary January 2024 | Not Justified
A student made a complaint because they were unable to access the main door of their accommodation block using their key card. The student said that when this happened the only way they could enter the accommodation block was to contact the security team for assistance. The student said they had been unable to access their accommodation throughout the year.
Case summary January 2024 | Partly Justified
A student asked to move accommodation sites to be nearer other students on their course. The provider agreed to this. After the move, the student complained to the provider about illegal drug taking in the kitchen of the second accommodation. The provider moved the student to a third accommodation site while the allegation was investigated.
Case summary January 2024 | Not Justified
A student received a warning for violating the Student Code of Discipline because smoke in their room set off the fire alarm in their accommodation.
Case summary January 2024 | Not Justified
A student had to move out of accommodation A so the provider could make fire safety improvements to the building. The student was offered £500 for any disruption caused and they were told they could be released from their tenancy agreement if they were unhappy with the alternative accommodation offered.
Case summary January 2024 | Partly Justified
A student was prevented from applying to accommodation owned and managed by the provider for a third successive year because of their past behaviour, disciplinary record and outstanding charges for a broken window.
Case summary January 2024 | Not Justified
A student signed a tenancy agreement for some provider-owned accommodation at short notice without seeing the room. The student was unhappy with the standard of the accommodation and wanted to end their tenancy agreement.
Case summary January 2024 | Not Justified
A student felt they were unfairly charged for uninhabitable accommodation and said that basic living essentials such a microwave, fridge and freezer weren’t provided. The student said despite reporting issues with the accommodation, the issues were never resolved.
Case summary October 2023 | Justified
A student, Student A, was unhappy with the actions of Student B in their role as a student union officer. Student A spoke with Student B on two occasions in a week about their dissatisfaction. After these conversations Student B complained to the provider that Student A’s behaviour had been threatening.
Case summary October 2023 | Not Justified
A PhD student’s access to some of the provider’s laboratories was suspended after incidents that may have posed a health and safety risk to the student and others.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
