Case summary October 2024 | Partly Justified
A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal.
Case summary October 2024 | Not Justified
A first-year undergraduate student complained to their provider that their course had been mis-sold as full-time. The student said they wouldn’t have relocated to attend the course if they’d known it wasn’t full-time and asked the provider for financial compensation. The provider did not uphold the student’s complaint.
Case summary October 2024 | Not Justified
A group of paramedic students complained to their provider that they hadn’t received the clinical practice placement experience they’d expected.
Case summary October 2024 | Settled
A small group of postgraduate students complained to their provider after discovering that their course was no longer externally accredited by a professional body. They said the information they’d been given prior to enrolment led them to believe the course was still accredited and explained that accreditation was a key factor in their decision to apply for the course.
Case summary June 2024 | Not Justified
An international PhD student made an application to extend their period of studies. This was their fourth extension request.
Case summary June 2024 | Settled
A PhD student complained to their provider that they were being bullied by their supervisor and that the situation was impacting their mental health.
Case summary June 2024 | Justified
An international student on an MSc programme with an optional placement year was found to have committed plagiarism in a second and final attempt at an assessment. They were awarded a mark of zero as a penalty.
Case summary June 2024 | Not Justified
A PhD candidate submitted their thesis for examination and attended a viva, which was overseen by an independent chair. The student was informed that the examiners had not recommended them for the award of a PhD, but had agreed they could make corrections and resubmit within a year for the award of an MPhil.
Case summary June 2024 | Partly Justified
An international MSc student was withdrawn from their course after admitting to plagiarism in multiple coursework assessments. The student appealed against their withdrawal explaining that they were under pressure to perform well, and that because both their partner and their child had been unwell, their partner had been unable to offer them any support. They also explained they felt unable to openly discuss their concerns with anyone.
Case summary June 2024 | Not Justified
An international PhD student was being sponsored by the government in their home country. When they submitted their thesis, it was not successful.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
