Public interest case September 2016 | Not Justified
University of Wolverhampton
A student from the University of Wolverhampton complained to us about the University’s final decision about her fee liability under the accommodation contract she signed at the start of her studies.
Public interest case June 2016 | Justified
De Montfort University
An international postgraduate student at De Montfort University had her Tier 4 visa refused by the Home Office. She appealed that decision and, in the meantime, was permitted to enrol at the University. She was automatically re-enrolled the following year, while her appeal was still pending.
Public interest case June 2016 | Not Justified
Bournemouth University
A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.
Public interest case June 2016 | Not Justified
University of Wolverhampton
A student at the University of Wolverhampton was eligible for a tuition fee loyalty discount for alumni who returned to the University for further study. He complained to us about the University’s decision to withdraw his discount because of late payment of his fees. He contended that the decision was unfair because he had not been made aware of the terms and conditions of the discount or of the deadline for paying fees.
Public interest case June 2016 | Partly Justified
Kingston University
A student at Kingston University complained to us about his fee liability during a suspension from his study due to mitigating circumstances.
Public interest case June 2016 | Justified
University of York
A PhD student at the University of York complained to us about the University’s decision to charge him a continuation fee for the writing up period of his PhD.
Public interest case June 2016 | Partly Justified
Sheffield Hallam University
A student at Sheffield Hallam University complained to us that the University rejected his complaint about the impact of a change of status from part time to full time.
Public interest case January 2016 | Partly Justified
University of Westminster
A student at the University of Westminster appealed a decision to remove him from the course for lack of progress including a failed core module.
Public interest case January 2016 | Justified
Newcastle University
An international student with a Tier 4 visa at Newcastle University complained to us after being withdrawn from his course for non-attendance. He complained that insufficient attention had been given to his disability.
Public interest case September 2015 | Partly Justified
University of East Anglia
A student complained to us after he was withdrawn from a degree leading to a professional qualification for professional misconduct.
