CASE SUMMARIES

Financial Issues: Refund of fees - PI061602

De Montfort University

An international postgraduate student at De Montfort University had her Tier 4 visa refused by the Home Office. She appealed that decision and, in the meantime, was permitted to enrol at the University. She was automatically re-enrolled the following year, while her appeal was still pending.

Financial Issues: Consistency in applying regulations - PI061601

Bournemouth University

A student at Bournemouth University complained to us about the fees charged for a period of attendance on a course from which she withdrew part way through. The University charged 25% of the full year’s course fee following the student’s withdrawal after five weeks.

Financial Issues: Withdrawal of discount - PI061609

University of Wolverhampton

A student at the University of Wolverhampton was eligible for a tuition fee loyalty discount for alumni who returned to the University for further study. He complained to us about the University’s decision to withdraw his discount because of late payment of his fees. He contended that the decision was unfair because he had not been made aware of the terms and conditions of the discount or of the deadline for paying fees.

Student excluded from assessment opportunity - PI011607

University of Westminster

A student at the University of Westminster appealed a decision to remove him from the course for lack of progress including a failed core module.

Attendance and disability - PI011611

Newcastle University

An international student with a Tier 4 visa at Newcastle University complained to us after being withdrawn from his course for non-attendance. He complained that insufficient attention had been given to his disability.

Fitness to Practise: Delays in process - PI091501

University of East Anglia

A student complained to us after he was withdrawn from a degree leading to a professional qualification for professional misconduct.