CASE SUMMARIES

Consumer protection issues: Liability for fees - PI051510

Aston University

A student at Aston University was withdrawn from his course after failing all but one of the modules. The University gave him the opportunity to submit late extenuating circumstances. His appeal against withdrawal was upheld on the basis that he re-started the course and paid the full fees. The student complained to us, stating that he wished to be held liable for only half the fees.

Consumer protection issues: Composition of course - PI051512

University of Chester

A student at the University of Chester complained that half the modules on his course related to a subject he did not wish to study. He subsequently withdrew from the course and complained further that he remained liable for fees.

Consumer protection issues: Partnership agreement - PI051513

University of Wales (federal)

We received a complaint from a student who was attending a College to study for a degree awarded by the University of Wales. Under the terms of the agreement between the University and the College, the University was responsible for the academic standards of the course, and for considering complaints about the course.