Supervision: Providing supervisory team - PI091516
Public interest case September 2015 | Partly Justified
University of Cumbria
A postgraduate student at the University of Cumbria made a number of complaints about his supervision.
Consumer protection issues: Liability for fees - PI051510
Public interest case May 2015 | Not Justified
Aston University
A student at Aston University was withdrawn from his course after failing all but one of the modules. The University gave him the opportunity to submit late extenuating circumstances. His appeal against withdrawal was upheld on the basis that he re-started the course and paid the full fees. The student complained to us, stating that he wished to be held liable for only half the fees.
Consumer protection issues: Withdrawal for non-payment of tuition fees - PI051515
Public interest case May 2015 | Partly Justified
University of Greenwich
An international student was withdrawn from the University of Greenwich as she was unable to re-register for the new academic year due to non-payment of fees from the previous registration period.
Consumer protection issues: Composition of course - PI051512
Public interest case May 2015 | Not Justified
University of Chester
A student at the University of Chester complained that half the modules on his course related to a subject he did not wish to study. He subsequently withdrew from the course and complained further that he remained liable for fees.
Consumer protection issues: Changes to course content - PI051511
Public interest case May 2015 | Not Justified
University of Portsmouth
A student at the University of Portsmouth complained about the content and quality of her course, which she felt ‘did not fulfil the standards’ she would have expected.
Consumer protection issues: Partnership agreement - PI051513
Public interest case May 2015 | Justified
University of Wales (federal)
We received a complaint from a student who was attending a College to study for a degree awarded by the University of Wales. Under the terms of the agreement between the University and the College, the University was responsible for the academic standards of the course, and for considering complaints about the course.
International Students: Student expectations - PI011503
Public interest case January 2015 | Not Justified
University of Northampton
The student was a Masters student whose studies were terminated following cumulative academic failure.