CASE SUMMARIES

Coronavirus - CS032105

An international student was in the final year studying Medicine at the provider. During their final year, medical students who passed their final exams were due to spend time on a series of clinical placements between then and their graduation in July.

Coronavirus - CS032107

An international student was self-isolating in their student accommodation, having returned from their home country. During their self-isolation a friend visited their room.

Coronavirus - CS032109

An international student was on a one-year Masters course with a significant practical element. In March 2020 the provider moved to online learning because of the nationwide lockdown during the coronavirus pandemic.

Coronavirus - CS112005

An international student complained to their provider because their course had been moved to online teaching following the closure of campus during the coronavirus lockdown. They asked for a discount or refund of their tuition fees.

Coronavirus - CS112009

A second-year, international student was studying four modules during the year for which they had paid fees of around £13,500. They complained to the provider that it had cancelled half of the expected on-campus learning because of coronavirus lockdown and asked for a refund of tuition fees.

Student fee status - PI071905

University of Portsmouth

A student was a refugee who had been given permission to appeal a Home Office decision about their status under “Human Rights” grounds. The student applied to the provider to join a healthcare course.

Industrial action - CS051911

An international student was on a one-year master’s programme at the time of the industrial action. They complained to the University about teaching hours that had been missed during the action.

Disciplinary procedures (academic) - CS041902

An international student on a taught postgraduate course admitted to using unauthorised notes in an exam. In mitigation, they said they had been diagnosed with anxiety and depression by a UK doctor and provided evidence from a practitioner in traditional medicine.

Disciplinary procedures (non-academic) - CS041904

An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.

Consumer rights issues - CS041905

A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.