Case summary January 2024 | Partly Justified
A student was prevented from applying to accommodation owned and managed by the provider for a third successive year because of their past behaviour, disciplinary record and outstanding charges for a broken window.
Case summary January 2024 | Not Justified
A student signed a tenancy agreement for some provider-owned accommodation at short notice without seeing the room. The student was unhappy with the standard of the accommodation and wanted to end their tenancy agreement.
Case summary January 2024 | Not Justified
A student felt they were unfairly charged for uninhabitable accommodation and said that basic living essentials such a microwave, fridge and freezer weren’t provided. The student said despite reporting issues with the accommodation, the issues were never resolved.
Case summary January 2024 | Partly Justified
A student asked to move accommodation sites to be nearer other students on their course. The provider agreed to this. After the move, the student complained to the provider about illegal drug taking in the kitchen of the second accommodation. The provider moved the student to a third accommodation site while the allegation was investigated.
Case summary January 2024 | Not Justified
A student made a complaint because they were unable to access the main door of their accommodation block using their key card. The student said that when this happened the only way they could enter the accommodation block was to contact the security team for assistance. The student said they had been unable to access their accommodation throughout the year.
Case summary January 2024 | Not Justified
A student had a room in a hall of residence from September until January, when they withdrew from their studies for reasons unconnected with the accommodation. The provider sought payment of outstanding rent payments from the student.
Case summary January 2024 | Not Justified
An international student signed an accommodation contract for a room in a hall of residence for 12 months, from September to September. The student arrived in the UK in August and went to their accommodation. It was not available yet.
Case summary March 2024 | Settled
A teaching student told their provider that they wanted to withdraw from their placement and submitted a complaint about their placement experience. The student said that there had been delays in putting support and reasonable adjustments in place for their disability.
Case summary March 2024 | Not Justified
An operating department practice student had been given a second attempt at a placement because not all of their first-year practice competencies had been signed off. The student was later withdrawn from the programme because they did not pass their second attempt.
Case summary March 2024 | Not Justified
An undergraduate teaching student’s placement was due to be completed in two parts. Between the two placement periods the student’s mentor had asked to temporarily pause supporting the student with lesson planning because of their own personal circumstances.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
