Case summary February 2025 | Not Justified
This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by another student at the provider.
Case summary February 2025 | Justified
This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by other students at the provider.
Case summary February 2025 | Partly Justified
This case summary describes a reported student’s complaint about the outcome of their provider’s disciplinary process, the provider decided the student had committed sexual misconduct. It contains a brief description of the sexual misconduct reported by members of staff at the provider.
Case summary February 2025 | Not Justified
This case summary describes a student’s complaint about how their provider responded to their report of sexual misconduct by another student.
Case summary February 2025 | Not Justified
This case summary describes a reported student’s complaint about their provider’s decision to suspend them as a precautionary measure while it considered whether the student had committed sexual misconduct under its disciplinary procedures. It contains a brief description of the sexual misconduct reported by other students at the provider.
Case summary February 2025 | Partly Justified
This case summary describes a student’s complaint about how their provider responded to their disclosure that they had been sexually assaulted by another student.
Case summary December 2024 | Settled
At the start of their second term a student learned via the provider’s website that the campus they were studying at would be closing that summer and courses would be transferred to the provider’s city centre campus for the next academic year. The new campus did not offer free on-site parking and the student asked the provider whether there would be any financial support available to help students with commuting costs. The student decided to withdraw from the provider when they didn’t receive a response to their enquiries because they wouldn’t be able to afford the city centre parking costs for their second year and the stress of the situation was impacting their wellbeing.
Case summary December 2024 | Not Justified
A former postgraduate student complained to their provider that their degree certificate didn’t include a classification. The provider didn’t uphold their complaint. The student had successfully applied for Recognition of Prior Learning (RPL) and had therefore only completed their 60-credit dissertation at the provider.
Case summary December 2024 | Not Justified
A student applied for recognition of prior learning (RPL) to make use of credits they had achieved at another provider. The student later complained to their new provider that its prospectus was misleading because the course hadn’t delivered the practical experience described. The provider rejected this complaint.
Case summary December 2024 | Not Justified
A first-year undergraduate student complained to their provider that their request to transfer to a different course had been unfairly rejected. The student explained in their complaint that they’d experienced a difficult few years, which had impacted their studies. They said they had needed to apply for an additional year of funding to be able to continue with their studies and this was therefore their last chance to be able to complete a degree.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
