Disabled student - CS052408
Case summary May 2024 | Settled
A student affected by generalised anxiety disorder was part of a cohort affected by industrial action.
Coronavirus - CS112006
Case summary November 2020 | Not Justified
A student complained to their provider about the disruption to their studies resulting from industrial action, and the coronavirus lockdown. The student wanted financial compensation or a fee refund.
Coronavirus - CS032106
Case summary March 2021 | Partly Justified
A student was in the second year of a three-year undergraduate programme. The student complained to their provider about disruption to their studies during the 2019-20 academic year resulting from industrial action and the Covid-19 pandemic.
Coronavirus - CS112010
Case summary November 2020 | Partly Justified
A small group of students were studying for a health-related course with practical elements. They complained to their provider about the quality and delivery of their studies in the first year and disruption during the second year caused by industrial action and lockdown.
Coronavirus - CS112008
Case summary November 2020 | Justified
A student complained to their provider that their studies had been disrupted by industrial action which caused them to miss teaching and that they missed out on more teaching as a result of the move to online lessons during the coronavirus lockdown.
Service issues including consumer rights - CS092405
Case summary October 2024 | Not Justified
A student was awarded their degree in February 2021. In December 2023 they complained to their provider about the impact of periods of industrial action and the coronavirus pandemic on their studies.
Academic misconduct - CS022304
Case summary February 2023 | Justified
Two undergraduate students were suspected of sharing answers (colluding) during remote online assessments and the provider took action under the Student Conduct procedure.
Coronavirus - CS072104
Case summary July 2021 | Settled
A cohort of students was on a Business-related taught postgraduate course, paying tuition fees of over £24,000. In March 2020 their provider suspended all face-to-face teaching and activities as a result of the nationwide coronavirus lockdown.
Service issues including consumer rights - CS092407
Case summary October 2024 | Partly Justified
A student complained to their provider that their course wasn’t good value for money. They said the library resources were insufficient, that online services were poor, and that there had been delays in receiving feedback and approval for their dissertation proposal.
Service issues including consumer rights - CS092404
Case summary October 2024 | Justified
A first-year undergraduate student was withdrawn from their course because they didn’t pass their resit attempt at a core module. They submitted an academic appeal and explained that their performance had been negatively impacted by issues related to module delivery and a lack of support from their academic personal tutor.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.