Case summary May 2019 | Not Justified
A student was in the first year of a four-year undergraduate programme at the time of the industrial action. They complained to the University that the steps it had taken to minimise the impact of the action did not take account of their needs as a student with dyslexia. The student said that, as a result, they were at a particular disadvantage and had failed one module exam. The student asked for an uncapped resit of the exam.
Case summary May 2019 | Partly Justified
A student was in the final year of a BSc programme at the time of the industrial action. In March 2018 they raised concerns about the impact of the action on their assessments and the availability of their tutors, and on their mental health. After successfully graduating, the student instructed solicitors. In a Letter before Action the solicitors said the student was dissatisfied with the University’s response to their concerns and that the University had breached its contract with the student.
Case summary April 2019 | Justified
A student was studying at a college for a degree awarded by a university. In their final year the student was accused of hiring or arranging for another person to sit one of their exams.
Case summary April 2019 | Not Justified
An international student on a taught postgraduate course admitted to using unauthorised notes in an exam. In mitigation, they said they had been diagnosed with anxiety and depression by a UK doctor and provided evidence from a practitioner in traditional medicine.
Case summary April 2019 | Justified
An undergraduate Student A complained that they had been intimidated and bullied by Student B. The provider carried out a complaint investigation, and then also used its Student Disciplinary Procedure to investigate the matter separately.
Case summary April 2019 | Justified
An international student was reported to the police for an alleged assault on another student. The provider suspended the student, but made arrangements for them to sit their final assessments.
Case summary April 2019 | Partly Justified
A student enrolled on an International Graduate Medicine (MBBS) programme that included some placements in the USA. In their second year the student complained about information provided in the prospectus about the placements and asked to do their placement in the UK rather than the USA.
Case summary April 2019 | Not Justified
A student was studying for an HND at a further education college. The student, with some other students, raised concerns about the delivery of the course and complained that they had not received good value for money.
Case summary April 2019 | Settled
A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.
Case summary April 2019 | Settled
A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.
We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider.
